But it becomes Playmobil's problem if their customer service queue becomes clogged with "Where's my box?" inquiries. It saves time to add the extra photo and assume that buyers will, at most, skim descriptions.
Not an issue for iberia, when usually you get the immediate polite (auto) reply from the mail server. Then, IF you're lucky, you get a mail in spanish with "please send the reference list".. whatever it was you asked.
And after that... good luck. I spent YEARS trying to get them to fix the tax number idiocy. Nobody gave a darn, and ended up just being ignored. If it wasn't playmobil (and so a must), I would NEVER EVER EVER even get to register in the darn site, after the tax number stupidity stopped me. I wouldn't even bother to ask about it once...

I'll shut up about this now. I'm already furious again. And sad.