Author Topic: My first U.S. Direct Service (DS) Problem  (Read 2845 times)

Offline Serenity

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My first U.S. Direct Service (DS) Problem
« on: January 25, 2006, 01:41:53 »
I ordered some lions and some vultures from DS, and received less than half of what I ordered.  The information on the packing slip doesn't even match up to what I received.

Has anyone else had this problem?  Was DS good about fixing the problem?
"Do you know what the chain of command is here? It's the chain I go get and beat you with to show you who's in command."

Offline Red

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Re: My first U.S. Direct Service (DS) Problem
« Reply #1 on: January 25, 2006, 02:00:41 »
A month or two ago they sent me the wrong klicky. I called them up and told them and they sent me the right one and let me keep the mistake too (which was a really nice one, actually). So my experience with them fixing their mistakes is good.

Red
One half the world cannot understand the pleasures of the other. - Jane Austen

Offline Serenity

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Re: My first U.S. Direct Service (DS) Problem
« Reply #2 on: January 25, 2006, 16:43:08 »
I called this morning, and they were very nice about sending the rest of my order at no charge.  I guess this happens a lot  8}  ;D
"Do you know what the chain of command is here? It's the chain I go get and beat you with to show you who's in command."

Offline Meg

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Re: My first U.S. Direct Service (DS) Problem
« Reply #3 on: January 25, 2006, 18:08:15 »
Yes, this does happen.
They are very nice about fixing the problems.

All it takes is a nice polite phone call and PM tries to make it right.

M