« previous next »
Pages: [1] 2   Go Down

Author Topic: Playmobil DE ordering down?  (Read 4712 times)

Offline tigana123

  • Playmo Fanatic
  • **
  • Posts: 245
  • Gender: Male
  • Chief Architect
Playmobil DE ordering down?
« on: April 22, 2024, 10:23:00 »
Hi,

I'm trying to order some DS stuff from playmobil.DE site and I get the below message. I tried to reduce the quantity but no luck. Then I removed everything from the shopping cart and pick a random item from the PLUS and still get the same message... It is as if DE site is not able to accept orders? any ideas?

This is going on through the weekend and now Monday...

----
Leider konnte deine Bestellung nicht aufgegeben werden. Dies ist wahrscheinlich auf ein hohes Auftragsvolumen oder vorübergehende Verbindungsfehler zurückzuführen. Bitte warte ein paar Minuten und versuche es erneut. Wir werden deine Zahlung erst dann bearbeiten, wenn die Bestellung erfolgreich abgeschlossen wurde. Wenn du weitere Fragen haben, kontaktiere bitte unseren Kundenservice.

Unfortunately your order could not be placed. This is likely due to high order volume or temporary connection errors. Please wait a few minutes and try again. We will only process your payment once the order has been successfully completed. If you have any further questions, please contact our customer service.
Logged

Offline Tiermann

  • Playmo Master
  • *****
  • Posts: 9011
  • Gender: Male
  • Playmosaurus friendus
    • Animobil
Re: Playmobil DE ordering down?
« Reply #1 on: April 22, 2024, 15:45:12 »
I have had the same problem yesterday and this morning with a parts order off of the German site. I have tried to pay with both PayPal and Google Pay and neither has worked. Glad to know I am not the only one and it is indeed a system error on their part.
Logged

Offline tigana123

  • Playmo Fanatic
  • **
  • Posts: 245
  • Gender: Male
  • Chief Architect
Re: Playmobil DE ordering down?
« Reply #2 on: April 22, 2024, 15:58:56 »
I also tried the GR site and it presented the same issue, so it seems this is a wider PM ordering problem
Logged

Offline bml87

  • Mayor of Deadwood
  • Playmo Addict
  • ****
  • Posts: 777
  • Gender: Male
  • Collecting Western and animal themes.
Re: Playmobil DE ordering down?
« Reply #3 on: April 22, 2024, 20:16:08 »
I'm happy to find this topic! Something similar occurred to me on Saturday! Some parts were in my basket and all of a sudden, they were not possible anymore to order, while other parts, which were not possible to order at first, were possible to order all of a sudden 8} . Very strange... I hope this will be fixed soon!
Logged
Boris from Belgium - My collection - My dioramas:  Western Town II & North American forest

Offline tigana123

  • Playmo Fanatic
  • **
  • Posts: 245
  • Gender: Male
  • Chief Architect
Re: Playmobil DE ordering down?
« Reply #4 on: April 23, 2024, 12:22:13 »
I think it has to do with the IP used. I tried in GR store from VPN with NL IP and I got this message. Afterwards I tried with a GR IP and ordering went fine!

So it seems we need to use a German IP to order from the German site !!!!!!!    :hmm:
Logged

Offline Tiermann

  • Playmo Master
  • *****
  • Posts: 9011
  • Gender: Male
  • Playmosaurus friendus
    • Animobil
Re: Playmobil DE ordering down?
« Reply #5 on: April 25, 2024, 01:37:50 »
Problem seems to be fixed. I was able to finally complete my order using PayPal like normal without any extra hoop jumping. I did make sure to not allow my browser to translate the site. I have noticed in the past problems with sites where they dont recognize data submissions from auto translated pages.
Logged

Offline Alex4420

  • Playmo Enthusiast
  • *
  • Posts: 86
Re: Playmobil DE ordering down?
« Reply #6 on: April 25, 2024, 12:23:15 »
I wonder sometimes if Germany just doesn't like handling non-German orders. I travel to France and it is remarkable how many French companies from large retail clothing stores to small artisanal food businesses are set up to ship worldwide, and actively solicit this activity upon inquiry. Two weeks ago I was standing in a small, family-owned business in Arles buying something to take back in my suitcase. The owner said to me, "We have a web site! We can ship anything to you!" Even crazier, some of the businesses ship FREE worldwide above a €50 threshold. It's insane to think a company as well established and as large as PM is cannot do the same... what it tells me is they DON'T want to do it.
Logged

Offline tahra

  • Playmo Guru
  • ******
  • Posts: 14876
  • Gender: Female
    • playkingdoms
Re: Playmobil DE ordering down?
« Reply #7 on: April 25, 2024, 15:20:42 »
It is no secret playmobil does not welcome foreign money.
Logged

Offline Alex4420

  • Playmo Enthusiast
  • *
  • Posts: 86
Re: Playmobil DE ordering down?
« Reply #8 on: April 25, 2024, 16:22:34 »
It is no secret playmobil does not welcome foreign money.

Fixed it for you :lol:
Logged

Offline Macruran

  • desperate but not serious
  • Moderator
  • Playmo Master
  • *****
  • Posts: 3777
  • Gender: Male
  • Hiya!
    • my incomplete collection spreadsheet
Re: Playmobil DE ordering down?
« Reply #9 on: April 26, 2024, 02:11:27 »
This is now reflected in their annual report, they are making a loss. They got what they wanted.
Logged
"We like things in little." - G. Stein  
 :roman:
Pages: [1] 2   Go Up
« previous next »