Author Topic: Disappointed in DS. Again.  (Read 1805 times)

Offline Cloud Strife

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Re: Disappointed in DS. Again.
« Reply #10 on: February 26, 2014, 21:14:02 »
Seems DS-service in the US is quite horrible compared with DS-service for Germany and Benelux-countries... :-\

They seem ok, very polite.  I got 17 out of 28 parts requested so could be better on having items in stock.

They were having trouble with the phones today (anybody notice?) .  I kept getting disconnected and it took a good 9 or 10 back and forth phone calls with the customer service rep to complete the order.

Offline Jay

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Re: Disappointed in DS. Again.
« Reply #11 on: February 27, 2014, 03:54:07 »

Glad that you got the parts you wanted.
« Last Edit: February 27, 2014, 16:24:57 by Jay »

Offline Rasputin

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Re: Disappointed in DS. Again.
« Reply #12 on: February 28, 2014, 17:57:12 »
The US parts department is staffed, or at lest used to be, with very nice people. They have always been accommodating with me and I have had few problems with their service. The problem I have is how the German ds keeps the US ds stocked. They used to get many orders in a year but more recently they decided to only do a few big shipments which is why I think  they have such a high out-of-stock rating. Now they are less likely to sell off inventories to collectors to avoid parents not having access to the same parts one at a time. It's a tricky situation. If US collectors could just buy from German ds through the pcc we could all avoid the hassles. I am now going through playmofriends to get parts outside the US.
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Offline PlayMoto

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Re: Disappointed in DS. Again.
« Reply #13 on: February 28, 2014, 19:00:33 »
... I am now going through playmofriends to get parts outside the US.

I think that would be the way to go for US people, after hearing this. German- and Benelux-DS are really helpfull and can order almost anything.
On large orders the shipping to the US might be a small hurdle, but hey... 8-) ;)

Offline Baron Marshall

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Re: Disappointed in DS. Again.
« Reply #14 on: February 28, 2014, 21:41:22 »
I would order in a heartbeat from German ds...  but I would probably need to get more organized first to get 6 months worth  ;D
Someday, I will organize my stuff, I promise.

Offline Erik

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Re: Disappointed in DS. Again.
« Reply #15 on: March 10, 2014, 23:24:11 »

Btw, one of the things I was trying to get were the sailors from the new/old schooner, but they are 'discontinued.'
GEEZ!!!

They're not discontinued at all.I ordered AND received 10 more today, so they're still around. ;)
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