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Author Topic: Out of stock add-ons?  (Read 5849 times)

Offline toyologist

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Re: Out of stock add-ons?
« Reply #30 on: March 29, 2012, 18:28:48 »
Quote from: tonguello on March 29, 2012, 16:57:49
I wonder why some people complain SO MUCH about Playmobil but keep buying it?

 8}

I think in the case of this thread, people aren't so much complaining about Playmobil's product, but instead their customer service/relations. One can be displeased (or outraged!) with the way a company operates, and still love their toys!  :wave: 
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Offline Bill Blackhurst

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Re: Out of stock add-ons?
« Reply #31 on: March 29, 2012, 19:19:23 »
Very true! If availabilty of parts & product were equal across the board for everyone as it is in certain countries, the opinions toward Playmobil would be the same,.......favorable! ;)
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  Forget about all of the other stuff,....all we need is the reintroduction of the 3526 Fire Engine!

Offline bonniebeth

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Re: Out of stock add-ons?
« Reply #32 on: March 29, 2012, 19:55:41 »
Yep, it's because we love it so much that we want easier access to it! However, it might be more productive, I suppose to email our complaints to Geobra rather than here. They most likely aren't hearing it here.
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Offline Rasputin

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Re: Out of stock add-ons?
« Reply #33 on: March 30, 2012, 03:32:22 »
Quote from: bonniebeth on March 29, 2012, 19:55:41
Yep, it's because we love it so much that we want easier access to it! However, it might be more productive, I suppose to email our complaints to Geobra rather than here. They most likely aren't hearing it here.

Well I have done all that and still it goes nowhere. I posted questions on Facebook and got a "pat on the head" responce. I think they try to cover up their shortcomings instead of dealing with them.  ::)


Quote from: tonguello on March 29, 2012, 16:57:49
I wonder why some people complain SO MUCH about Playmobil but keep buying it?

 8}
Playmobil as a toy - love it
Geobra as a company - they can do better and I want that for them. I want more people to be less frustrated with dealing with them so they get more of the toy market

smart business is taking and using customer feed back, good and bad  ;)

In my company I want to know who is not happy as I can then adjust my practices accordingly. Unfortunately people are less likely to complain directly to you buy will instead complain to their friends, and that is very bad for business. word of mouth is very powerful, in my opinion one of the most powerful form of advertising.
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Offline Bill Blackhurst

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Re: Out of stock add-ons?
« Reply #34 on: March 30, 2012, 16:01:41 »
Quote from: Rasputin on March 30, 2012, 03:32:22
Well I have done all that and still it goes nowhere. I posted questions on Facebook and got a "pat on the head" responce. I think they try to cover up their shortcomings instead of dealing with them.  ::)

Playmobil as a toy - love it
Geobra as a company - they can do better and I want that for them. I want more people to be less frustrated with dealing with them so they get more of the toy market

smart business is taking and using customer feed back, good and bad  ;)

In my company I want to know who is not happy as I can then adjust my practices accordingly. Unfortunately people are less likely to complain directly to you buy will instead complain to their friends, and that is very bad for business. word of mouth is very powerful, in my opinion one of the most powerful form of advertising.

Spoken like a true businessman that wants repeat & new business ventures! :)9
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  Forget about all of the other stuff,....all we need is the reintroduction of the 3526 Fire Engine!

Offline bonniebeth

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Re: Out of stock add-ons?
« Reply #35 on: March 30, 2012, 16:05:06 »
Yep! Customer feedback is essential for a company or business that wants to excel.
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