PlaymoFriends

General => Direct Service/Parts Queries => Topic started by: rexalan on October 15, 2015, 03:04:40

Title: part number for green trolls left arm
Post by: rexalan on October 15, 2015, 03:04:40
One of my green trolls came with two right arms.  Playmobil says they can send me a left arm, but I must supply the part number.  Unfortunately, I discarded all the packaging and what not already.

Can someone tell me what the part number for a green trolls left arm is?

Thank you.
Title: Re: part number for green trolls left arm
Post by: tahra on October 15, 2015, 06:30:28
That is RIDICULOUS. Which playmobil service are you dealing with?

The instructions are on the site, but as expected, there is no partnumber there for the arm...
Title: Re: part number for green trolls left arm
Post by: Erik on October 15, 2015, 12:53:59
Send the whole set back.
Title: Re: part number for green trolls left arm
Post by: Tiermann on October 15, 2015, 13:24:36
Take a photo of it and email it to the service@ email address. Tell them since the arm doesn't have a number on the parts sheet they need to find that themselves or replace the figure entirely.
Get the whole thing in writing and be aware that emails route through Germany so may get better response.
Title: Re: part number for green trolls left arm
Post by: bonniebeth on October 15, 2015, 23:57:51
Just bought the troll today myself. As Tim said, there isn't a part number for the arm itself, but the number for the whole troll is 30 67 4362. Maybe it will help if you give them that.

Seems quality is slipping. We also bought the 6002 castle, and the bag that contained the instructions and system x pieces and a few small parts was missing! Had to take it back to TRU and exchange it. Fortunately, they had another one.
Title: Re: part number for green trolls left arm
Post by: tahra on October 16, 2015, 07:35:00
Yes, it's been slipping for years..

And lately, not just the printing. My Sir Ulf came with a wrong arm. I contacted them. So far, as usual, I am ignored. I suppose most of the trpuble with the pcc sales have calmed down now..
Title: Re: part number for green trolls left arm
Post by: rexalan on December 03, 2015, 05:17:50
Okay, I actually forgot that I asked for a part number, but now that I found my own post, I guess I should supply an update.

After a second e-mail, in which I said I did not have a part number for just an arm, Playmobil (New Jersey) sent me a whole troll.

I sent a nice letter thanking them, and sent them the poor troll with the two right arms.

Problem solved and a still very happy and satisfied Playmobil collector.  Now if I could just find a purple troll on Ebay!
Title: Re: part number for green trolls left arm
Post by: leefert on December 03, 2015, 05:32:18
Are you talking about the add on troll (6432)? If you are, it's available in the Playmobil US webshop
Title: Re: part number for green trolls left arm
Post by: tahra on December 03, 2015, 09:17:47
Quote from: leefert on December 03, 2015, 05:32:18
Are you talking about the add on troll (6432)? If you are, it's available in the Playmobil US webshop

Gah, we're still waiting for that one :(
(I am not playmopatient, I'm afraid..)
Title: Re: part number for green trolls left arm
Post by: leefert on December 03, 2015, 11:05:13
Quote from: tahra on December 03, 2015, 09:17:47
Gah, we're still waiting for that one :(
(I am not playmopatient, I'm afraid..)

Haha!