PlaymoFriends

General => Direct Service/Parts Queries => Topic started by: reimagination on February 20, 2014, 07:58:16

Title: response to missing parts
Post by: reimagination on February 20, 2014, 07:58:16

Hello.

I just purchased the 6330 Viking Longboat, but it only came with 5 oars. I e-mailed them via the website, but do they usually have good response? Do you think they'll send me the missing oar? Has this happened before to you? Will I have to send the whole thing back and get an exchange?

Title: Re: response to missing parts
Post by: playmofire on February 20, 2014, 08:06:12

They send the missing part. 

Title: Re: response to missing parts
Post by: PlayMoto on February 21, 2014, 15:26:57

normally they will respond an send you the order-form for DS.
When you fill that out and mail it to them, just have to wait at your mailbox ;-)

I had a missing cylinder-head for a motorcycle. After sending the orderform, i received the part yesterday  ;D

Title: Re: response to missing parts
Post by: Robbie on February 28, 2014, 06:22:21

I purchased quite a few of the FAO Schwarz Victorian Set 5955 and had issues with worn printing on the figures and even missing parts in one set. When I emailed Playmobil (more than once) I never heard back. And this has been months.  ::)

Title: Re: response to missing parts
Post by: playmofire on February 28, 2014, 06:28:52

UK DS simply take your word for it and the missng parts arrive within a few days without you having to be sent and then complete an order form and return it.

Robbie, have you chased them up on this?  You should do.

Title: Re: response to missing parts
Post by: reimagination on February 28, 2014, 22:08:41

Thanks. I e-mailed them, and they sent me a reply saying they'd send out the missing piece. I haven't gotten it yet, but it's only been a week.

Title: Re: response to missing parts
Post by: Rasputin on February 28, 2014, 22:58:01

Quote from: Robbie on February 28, 2014, 06:22:21

I purchased quite a few of the FAO Schwarz Victorian Set 5955 and had issues with worn printing on the figures and even missing parts in one set. When I emailed Playmobil (more than once) I never heard back. And this has been months.  ::)

What was the problem? I have not opened most or ours and am wondering if now I should check them out?

Title: Re: response to missing parts
Post by: Robbie on March 01, 2014, 04:56:07

Quote from: Rasputin on February 28, 2014, 22:58:01

What was the problem? I have not opened most or ours and am wondering if now I should check them out?

One set was missing one of the roof finials. Also, at least one figure in each set wasn't perfect. Most of the figures with printing on them were scuffed up pretty bad. One of the lovely purple ladies (with the exclusive white collar) had a huge black mark on her collar which even a Mr. Clean Magic eraser couldn't remove.

Title: Re: response to missing parts
Post by: Cloud Strife on March 02, 2014, 14:02:39

Quote from: Robbie on March 01, 2014, 04:56:07

One set was missing one of the roof finials. Also, at least one figure in each set wasn't perfect. Most of the figures with printing on them were scuffed up pretty bad. One of the lovely purple ladies (with the exclusive white collar) had a huge black mark on her collar which even a Mr. Clean Magic eraser couldn't remove.

Wow, that is a bummer  :o indeed.  Sorry about that.  As a last resort have you tried non-acetone nail polish remover?  It might mar the gloss of the surface though.

Title: Re: response to missing parts
Post by: Ismene on March 03, 2014, 05:49:59

Quote from: reimagination on February 28, 2014, 22:08:41

Thanks. I e-mailed them, and they sent me a reply saying they'd send out the missing piece. I haven't gotten it yet, but it's only been a week.

In my experience, it takes around a month for them to send the part. Hope you are patient.  ;)