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Author Topic: URGENT - ANYONE ORDERED ZEBRAS & WARTHOGS FROM UK DS?  (Read 2301 times)

Offline playmofire

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URGENT - ANYONE ORDERED ZEBRAS & WARTHOGS FROM UK DS?
« on: February 03, 2011, 13:05:12 »
More specifically, has anyone placed an order with these parts in and got one largely of Steck parts.  If so, I have your order. 
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Offline skypurr

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Re: URGENT - ANYONE ORDERED ZEBRAS & WARTHOGS FROM UK DS?
« Reply #1 on: February 03, 2011, 14:24:06 »
Not me Gordon - I've got an order to send in soon, but not ordered lately. 
Hope you find where your steck is.

Elaine

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Offline bonniebeth

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Re: URGENT - ANYONE ORDERED ZEBRAS & WARTHOGS FROM UK DS?
« Reply #2 on: February 03, 2011, 14:24:55 »
So you ordered steck and got zebras and warthogs? That's terrible!
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Offline playmofire

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Re: URGENT - ANYONE ORDERED ZEBRAS & WARTHOGS FROM UK DS?
« Reply #3 on: February 03, 2011, 15:15:43 »
There were nine items on my order and three were in the parcel, all the rest was animals, System-X balcony rails, trees and other stuff.  The invoice was the correct one, but not the contents.  It's not the fault of UK DS but an error in making the order up at Zirndorf.  I guess two orders got mixed up somehow.  I 'phoned UK DS and explained and they immediately reordered the parts from my order not sent and arranged for the wrong items to be collected from me, which they were within maybe 10 or 15 minutes. 

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Offline Indianna

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Re: URGENT - ANYONE ORDERED ZEBRAS & WARTHOGS FROM UK DS?
« Reply #4 on: February 03, 2011, 15:35:25 »
Quote from: playmofire on February 03, 2011, 15:15:43
. . . and arranged for the wrong items to be collected from me, which they were within maybe 10 or 15 minutes. 

You'd think it would be cheaper for them (and nicer for you) just to let you keep the wrong items.   ???
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Offline Bill Blackhurst

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Re: URGENT - ANYONE ORDERED ZEBRAS & WARTHOGS FROM UK DS?
« Reply #5 on: February 03, 2011, 15:41:30 »
Quote from: Indianna on February 03, 2011, 15:35:25
You'd think it would be cheaper for them (and nicer for you) just to let you keep the wrong items.   ???

Call your DS department Gordon, & tell them. As Indianna says they will probably say keep that order, & they will reprocess your original order. It would cost more in postage to switch it out to them. I've had a similar situation happen some time ago with USA DS, & they were very accommodating to make the issue right, & when I asked them if they wanted the wrong order back, they said no.
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Offline playmofire

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Re: URGENT - ANYONE ORDERED ZEBRAS & WARTHOGS FROM UK DS?
« Reply #6 on: February 03, 2011, 15:43:51 »
Quote from: Indianna on February 03, 2011, 15:35:25
You'd think it would be cheaper for them (and nicer for you) just to let you keep the wrong items.   ???

If you are sent unordered items in an order, as has happened occasionally, they do but this is an entire order of somebody and a big one.
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Offline playmofire

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Re: URGENT - ANYONE ORDERED ZEBRAS & WARTHOGS FROM UK DS?
« Reply #7 on: February 03, 2011, 15:45:16 »
Quote from: Bill Blackhurst on February 03, 2011, 15:41:30
Call your DS department Gordon, & tell them. As Indianna says they will probably say keep that order, & they will reprocess your original order. It would cost more in postage to switch it out to them. I've had a similar situation happen some time ago with USA DS, & they were very accommodating to make the issue right, & when I asked them if they wanted the wrong order back, they said no.

Quote from: playmofire on February 03, 2011, 15:15:43
I 'phoned UK DS and explained and they immediately reordered the parts from my order not sent and arranged for the wrong items to be collected from me, which they were within maybe 10 or 15 minutes. 


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Offline Bill Blackhurst

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Re: URGENT - ANYONE ORDERED ZEBRAS & WARTHOGS FROM UK DS?
« Reply #8 on: February 03, 2011, 16:05:12 »
Sounds like the problem is solved! :yup: Well done! :)9
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Offline Ronastoo

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Re: URGENT - ANYONE ORDERED ZEBRAS & WARTHOGS FROM UK DS?
« Reply #9 on: February 03, 2011, 21:28:03 »
I can't imagine why you'd rather have your Steck parts than the warthogs, Gordon.   :lol:
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