Author Topic: Spare parts for the Victorian mansions  (Read 388 times)

Offline Birdie

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Spare parts for the Victorian mansions
« on: January 13, 2022, 13:59:38 »
I've started on a new project ( :confetti:): a MEGA Victorian mansion, bigger than the one I made in 2015.

I tried to order spare parts from the newly available 70890 mansion, but alas - I should have known - the much sought after pieces for customizing, such as the three-way-connector, aren't available anymore. At least, not through the Belgian website.

I started this thread to check if anybody else has stumbled upon this issue, and to see if anyone knows if it's common for parts like this to come back in stock (at all) or not.


Offline bml87

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Re: Spare parts for the Victorian mansions
« Reply #1 on: January 13, 2022, 15:57:13 »
Hi Birdie, you have to make the parts order via email: directservice_be@playmobil.de

They just don't put all available parts online ;)
Boris from Belgium - My collection - My dioramas:  Western Town II & North American forest

Offline Birdie

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Re: Spare parts for the Victorian mansions
« Reply #2 on: January 13, 2022, 17:43:27 »
Hi Birdie, you have to make the parts order via email: directservice_be@playmobil.de

They just don't put all available parts online ;)

Oh that's great news! Thank you  :thanks:

Offline bml87

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Re: Spare parts for the Victorian mansions
« Reply #3 on: January 13, 2022, 18:12:48 »
Anytime! Just take into account that it takes up to 5 working days before they answer. So make sure you have everything in the list you sent them ;)

Oh and add your Playmobil customer number (if you know it, it should be in past orders you have on your Playmobil account) and your address. So they can process the order immediately.
Boris from Belgium - My collection - My dioramas:  Western Town II & North American forest

Offline Birdie

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Re: Spare parts for the Victorian mansions
« Reply #4 on: January 13, 2022, 18:20:13 »
Anytime! Just take into account that it takes up to 5 working days before they answer. So make sure you have everything in the list you sent them ;)

Oh and add your Playmobil customer number (if you know it, it should be in past orders you have on your Playmobil account) and your address. So they can process the order immediately.

I'm so glad I asked here  ;D Thank you so much!!

Offline Birdie

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Re: Spare parts for the Victorian mansions
« Reply #5 on: January 21, 2022, 18:41:54 »
Update: They're sending the white door frames I needed (for the wall panels I managed to order through the website), but they say the 3-way-connectors are no longer available.

There's a Playmobil fair in March, the one in Mol, I think I'll try my luck there. Or I'll check for spare parts on Ebay.

Thanks again for the help!