PlaymoFriends

General => Direct Service/Parts Queries => Topic started by: Serenity on January 25, 2006, 01:41:53

Title: My first U.S. Direct Service (DS) Problem
Post by: Serenity on January 25, 2006, 01:41:53
I ordered some lions and some vultures from DS, and received less than half of what I ordered.  The information on the packing slip doesn't even match up to what I received.

Has anyone else had this problem?  Was DS good about fixing the problem?
Title: Re: My first U.S. Direct Service (DS) Problem
Post by: Red on January 25, 2006, 02:00:41
A month or two ago they sent me the wrong klicky. I called them up and told them and they sent me the right one and let me keep the mistake too (which was a really nice one, actually). So my experience with them fixing their mistakes is good.

Red
Title: Re: My first U.S. Direct Service (DS) Problem
Post by: Serenity on January 25, 2006, 16:43:08
I called this morning, and they were very nice about sending the rest of my order at no charge.  I guess this happens a lot  8}  ;D
Title: Re: My first U.S. Direct Service (DS) Problem
Post by: Meg on January 25, 2006, 18:08:15
Yes, this does happen.
They are very nice about fixing the problems.

All it takes is a nice polite phone call and PM tries to make it right.

M