PlaymoFriends

General => Direct Service/Parts Queries => Topic started by: bona.m on October 17, 2011, 04:14:12

Title: Spare parts wanted from Asia. Which country's DS could help??
Post by: bona.m on October 17, 2011, 04:14:12
I would like to order few spare parts, just because of missing parts are found and broken parts due to shipping. :'(

Anyway, I am from Hong Kong. Which country's DS could help??



Title: Re: Spare parts wanted from Asia. Which country's DS could help??
Post by: tahra on October 17, 2011, 07:40:16
Good luck. Playmobil as far as I know, never ships "abroad" - have NO IDEA why, since MY orders (when they answered, that is) were shipped from Germany.

Let me know if you manage...
Title: Re: Spare parts wanted from Asia. Which country's DS could help??
Post by: playmofire on October 17, 2011, 08:02:55
I think you can buy spare parts direct from Germany.
Title: Re: Spare parts wanted from Asia. Which country's DS could help??
Post by: cheng on October 17, 2011, 09:06:55
but allow for inconveniences and delays like draft clearance and bank charges...or ask friends living in those countries with DS to buy using their credit cards and courier them to you
Title: Re: Spare parts wanted from Asia. Which country's DS could help??
Post by: tahra on October 17, 2011, 09:59:15
I think you can buy spare parts direct from Germany.

You can? HOW?
Title: Re: Spare parts wanted from Asia. Which country's DS could help??
Post by: playmofire on October 17, 2011, 10:12:49
You can? HOW?

My understanding is that if a country does not have its own DS service, people in that country can buy direct from German DS.  I assume this covers spares as well as DS sets. 
Title: Re: Spare parts wanted from Asia. Which country's DS could help??
Post by: tahra on October 17, 2011, 12:38:56
Ages ago, I think I always got the "we ship to Germany only" answer...
Title: Re: Spare parts wanted from Asia. Which country's DS could help??
Post by: bona.m on October 17, 2011, 14:26:26
This is what I assumed but not I expect  :'(
Perhaps I send an enquiry email to Playmobil.

Ages ago, I think I always got the "we ship to Germany only" answer...
Title: Re: Spare parts wanted from Asia. Which country's DS could help??
Post by: tonguello on October 17, 2011, 14:29:20
My understanding is that if a country does not have its own DS service, people in that country can buy direct from German DS.  I assume this covers spares as well as DS sets. 

My experience is that, that is not correct.
When I wanted to buy from the german ds or usa ds they asked  me to have a billing AND a shipping address in Germany or the states, which of course I don't have.
And then when I contected someone from Geobra (not through DS) and they finally agreed to send me up to 20 parts/sets I had to pay ONLY by bank transfer, for which the bank fee was more expensive than what I was buying so I didn't do it.  8}

This is one of the things the PCC should work for, the possibility to buy form any country and pay with credit card or paypal.  :)
Title: Re: Spare parts wanted from Asia. Which country's DS could help??
Post by: tahra on October 17, 2011, 15:11:23
I'll say it again - my orders through playmobil iberia (when they did them :( ) were shipped from Germany. So... I REALLY don't get it..
Title: Re: Spare parts wanted from Asia. Which country's DS could help??
Post by: mike1003 on October 17, 2011, 17:39:17
maybe a member can help u with those parts!
Title: Re: Spare parts wanted from Asia. Which country's DS could help??
Post by: Heronimus on October 19, 2011, 11:55:20
I believe the real end client can contact Geobra him or herself
Title: Re: Spare parts wanted from Asia. Which country's DS could help??
Post by: playmofire on October 19, 2011, 13:13:28
With UK DS, I place the order in the UK, it is made up in Germany and then shipped to UK DS who then forward it on to me.  However, I am sure I read on this board that people in countries without a DS service could buy direct from Germany.
Title: Re: Spare parts wanted from Asia. Which country's DS could help??
Post by: schluss on October 19, 2011, 13:26:58
Did they ship within the same box coming from Germany (only putting a second label on it) or is everything re-packed??

With UK DS, I place the order in the UK, it is made up in Germany and then shipped to UK DS who then forward it on to me.  However, I am sure I read on this board that people in countries without a DS service could buy direct from Germany.
Title: Re: Spare parts wanted from Asia. Which country's DS could help??
Post by: mike1003 on October 19, 2011, 18:08:03
they actually putting the label already on in germany for uk
Title: Re: Spare parts wanted from Asia. Which country's DS could help??
Post by: Luis on October 19, 2011, 19:23:21
Gaston is right about the ridicously expensive fees you have to pay for bank transfers from country to country
Why can't Playmobil accept PayPal? ??? they're so stone age...
Title: Re: Spare parts wanted from Asia. Which country's DS could help??
Post by: tahra on October 19, 2011, 19:57:51
Gaston is right about the ridicously expensive fees you have to pay for bank transfers from country to country
Why can't Playmobil accept PayPal? ??? they're so stone age...

Or a straight up credit card...
Title: Re: Spare parts wanted from Asia. Which country's DS could help??
Post by: Baron Marshall on October 19, 2011, 20:29:22
they take credit cards in the USA... ? I just assumed they did everywhere... but apparently not  :hmm: