Well, I had an email the other day about a 20% off on purchases so I waited today to call because I wanted some parts as well. So, after waiting while listening to a recorded message where the person continually mispronounces the company name, I finally get a person. After going through the list of items I want to buy, (he had told me that parts was a different service) he tells me that the discount is for on-line purchases only. Fine, I can do that even if it is another big hassle. So, then I go through the parts list: discountinued, out of stock, etc., etc. etc. Finally I get a part that I want, but the discount doesn't apply for that, nor can it go with the other order, which means that they charge shipping.
I tell him that I have credit from a previous purchase they screwed up, but of course, they have no record of that.
Btw, one of the things I was trying to get were the sailors from the new/old schooner, but they are 'discontinued.'
GEEZ!
So, I do go on line, and order, but no where in my email does it say anything about on-line only.
As it is, and I could be wrong, but I seem to think that previous sales were 25% off, not 20%.
The plus to this, of course, is that there is no tax, and orders over $50 ship free, plus, I don't know of many companies where you can order small parts without having to get a whole item.
Still, the can do so much better. But this is just one more example of the condition of the company in the US.
Btw, this is from the official site:
PLAYMOBIL is a registered trademark. pronounced: play-mo-beel
The recorded messages continually pronounces it as Play -mo-BULL. What ever the heck that means. You'd think someone in the company would have enough sense to have it recorded over.
