General > Direct Service/Parts Queries

Brexit Blues

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mike1003:
it will be fixed. dont worry. They fixed the TAX problem and now they will fix the other issues too.

GrahamB:
As it is now the middle of April, I contacted Playmobil UK to ask them to fulfill my DS order. The response I got was
"Unfortunately the spare parts service is still unavailable. Sorry, but we do not yet have an estimated date for it's return."

I'm disappointed with geobra Brandstätter. I am going to ask them if they will ship my order to a friend in Germany!

Due to Brexit, the light at the end of the tunnel has been turned off.

tahra:

--- Quote from: GrahamB on April 15, 2021, 15:30:17 ---Due to Brexit, the light at the end of the tunnel has been turned off.

--- End quote ---

That could be funny... but isn't :(

GrahamB:
Latest:
"We do apologise that our spare parts service is temporarily not available this is due to Brexit regulations as we are not able to ship them via UPS Logic Mail which is the service we have previously used.

Items ordered from the UK website and over the phone including spare parts can only be shipped to a UK address.

We do hope to have the service available again very soon we advise you check the Website for updated information"

Some shipping companies have made the effort to continue to provide a service to customers in post-Brexit Europe. Others haven't.

tahra:

--- Quote from: GrahamB on April 16, 2021, 09:18:46 ---Items ordered from the UK website and over the phone including spare parts can only be shipped to a UK address.

--- End quote ---

WHY? Ah, I forgot... money. How horrid. 

They DO know there are other shipping companies, right?  Oh, wait... maybe not. After all, it's such a problem writing a foreign address... Sorry, pet peeve.  :-[


--- Quote from: GrahamB on April 16, 2021, 09:18:46 ---Some shipping companies have made the effort to continue to provide a service to customers in post-Brexit Europe. Others haven't.

--- End quote ---

Being a tiny country on the... uhm... end of Europe, I've been used to the "does not ship to your country" basically everywhere.  :(


Hope it gets sorted - sooner rather than later :(


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