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General => Direct Service/Parts Queries => Topic started by: Walts-Trains on July 06, 2021, 14:38:18

Title: Playmobil spares UK
Post by: Walts-Trains on July 06, 2021, 14:38:18
Playmobil spares UK
If you live in the UK and require spares you can now get them from Playmobil UK.
They are not available on there web site.
Send an email with the numbers you require to the customer service dept in the UK (service_uk@playmobil.de
They will then send you a quote.
Title: Re: Playmobil spares UK
Post by: tahra on July 06, 2021, 18:01:32
Awesome news - I am very happy for you :)
Title: Re: Playmobil spares UK
Post by: drbatesy on July 06, 2021, 23:08:36
OMG!  8}  :love:
Title: Re: Playmobil spares UK
Post by: Tarra Nova on July 07, 2021, 00:13:37
T'is good news! 

Now if things could only go thus in Canada! Playmobil's penchant for intranational shipping is a real creativity-killer. Might have to move to Europe!
Title: Re: Playmobil spares UK
Post by: Ackie on July 07, 2021, 07:18:32
Thatís fantastic news to hear that.
Title: Re: Playmobil spares UK
Post by: tahra on July 07, 2021, 07:34:16
Might have to move to Europe!

Make sure you move to Germany, so you can join the 1st rate customers...
Title: Re: Playmobil spares UK
Post by: drbatesy on July 07, 2021, 15:11:10
So do you have any more details Walt? For example, it used to be max 50 items and >£30 for free postage.

Thanks,

Steve.
Title: Re: Playmobil spares UK
Post by: GrahamB on July 08, 2021, 07:12:39
Ordering by email list has no limit on numbers, AFAIK. £30 threshold for free shipping applied last year. Now- who knows? I have just sent an order for 200 items (I have been waiting since 15th March!) and I'm expecting to pay VAT on top.

Thanks for the info. Walts-Trains. The website still has the 'no spare parts' message, so I'm hoping to have got in before the rush, though delivery will no doubt take a few weeks...
Title: Re: Playmobil spares UK
Post by: playmofire on July 08, 2021, 08:42:46
I placed a small order (12 of one part) by email on Monday and had a quote by email on Tuesday, expected delivery time 7 to 10 days.  The total was just over £32.  I couldn't find any prices on the UK site so looked at the price in euros on the main site, and the price of £32 was more or less £1 = 1 euro.

I'll keep you informed.
Title: Re: Playmobil spares UK
Post by: drbatesy on July 08, 2021, 09:19:09
I have had an exchange with my contact in Basildon and here, for what it's worth, is what he said (I'm not sure it adds much to the existing info on this thread):


It is possible to order replacement parts for the majority of Playmobil sets.
When you purchase an item you will find that an assembly sheet is supplied.  On
this all of the parts have a 7 - 8 digit number.  Replacements can be ordered
using these numbers.

Please send us a list of all the parts you require including the quantities and
your address details.  We shall then send you a quote.

Instruction leaflets for all current Playmobil products are now available to
download on the Playmobil website under Customer Services and then Building
Instructions. www.playmobil.co.uk  If they cannot be found on the website,
please provide the product code and your full postal address and we will send
you a copy in the post.



Off to work out my order now. Just a little bit excited  :yippee:
Title: Re: Playmobil spares UK
Post by: playmofire on July 08, 2021, 10:03:59
I think if the part number is seven digits, you need to add zero at the end for the DS computer to accept it.
Title: Re: Playmobil spares UK
Post by: Walts-Trains on July 08, 2021, 18:18:34
Playmobil say if the order is over £30 the postage is free.
Also try and keep the number of spares to under 50.
Title: Re: Playmobil spares UK
Post by: Klickteryx on July 11, 2021, 23:17:09
Make sure you move to Germany, so you can join the 1st rate customers...
Switzerland and Austria are in the Common Reich too I believe, presumably Liechtenstein is also or maybe Robber Barons still control the passes there, I'm not sure.
Title: Re: Playmobil spares UK
Post by: tahra on July 12, 2021, 07:31:52
Switzerland and Austria are in the Common Reich too I believe, presumably Liechtenstein is also or maybe Robber Barons still control the passes there, I'm not sure.

Switzerland stuff WILL attract those robber barons....  >:(
Title: Re: Playmobil spares UK
Post by: playmofire on July 15, 2021, 12:30:15
I placed a small order (12 of one part) by email on Monday and had a quote by email on Tuesday, expected delivery time 7 to 10 days.  The total was just over £32.  I couldn't find any prices on the UK site so looked at the price in euros on the main site, and the price of £32 was more or less £1 = 1 euro.

I'll keep you informed.
My order arrived today.
Title: Re: Playmobil spares UK
Post by: drbatesy on July 27, 2021, 08:53:18
I have just placed a large order of 50 different parts. I'll let you know how long that takes!  ;D
Title: Re: Playmobil spares UK
Post by: GrahamB on July 27, 2021, 18:06:03
I made a parts request on 7 July and have heard nothing. I have just resubmitted the request and suggested they please fulfill the first 50 lines. Let us see....
Title: Re: Playmobil spares UK
Post by: playmofire on July 30, 2021, 12:52:20
In the last 36 hours I've tried to check on the availability of a number of spare parts, both from old and current sets.  Each time I have had the message "No building instructions found" (they haven't bothered to amend the website to take account of the building instructions link now also dealing with spare parts), which makes me wonder, Is Playmobil+ not operating again?
Title: Re: Playmobil spares UK
Post by: drbatesy on July 30, 2021, 17:48:19
I had to search on playmobil.de, 'Ersatzteile finden', but a couple of the lines in my recent order were for items not found there. I was half-expecting Basildon to come back and say they weren't available but they've processed the order, so looking good!
Title: Re: Playmobil spares UK
Post by: GrahamB on July 31, 2021, 09:56:09
Feeding back on parts not available can be a bit hit-and-miss. Near Christmas, they don't do it at all, but at other times it may just get overlooked. But hopefully you will get everything you ordered!

Good news for me; they had 'overlooked' my email of 7 July, but have now processed my order!