General > Direct Service/Parts Queries

A long wait (268 days and counting)

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Erik:

--- Quote from: GrahamB on April 30, 2022, 09:03:16 ---Thanks, Erik. That's interesting. Is it a new idea, allowing the ordering of klickies and other parts?

--- End quote ---

No, I've never known it to be different, really.

4bairns:

--- Quote from: GrahamB on April 22, 2022, 09:00:14 ---“I'm not sure where in the world you are, 4bairns, but tahra is correct. In the UK, parts orders are received by Playmobil (UK) in Essex, processed, paid for by the customer, then sent (electronically) to Germany, where the parts are picked (they have a massive spare parts section, I am told) and shipped back direct to the customer using UPS. You probably knew all that. The customer has to order through the Essex place.”

I’m here infrequently and have had some struggles navigating the site so just finding this (while looking at my profile).

Graham, I’m in the US, California to be precise. Seems to be fewer parts available on the Playmobil US site.
--- End quote ---

Ismene:
Yes, the US parts department is more sparsely stocked, and many parts never come in.

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