Author Topic: Example of a DS spares order  (Read 40897 times)

Offline bootgypsy

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Re: Example of a DS spares order
« Reply #80 on: February 20, 2012, 10:08:03 »
yes, anyone in the US who can enlighten me would be greatly appreciated. I emailed PM and was given a phone # to call. I did, and at the time only had 2 parts to check on, 1 was in stock and the other wasn't. They told me to call back in a few weeks. since then i have collected a rather large list of part #s I would like to order, but have been putting it off since i am not really sure if I should just call them back or what.

 ???
Cyndi ~ Alabama, USA

Offline bonniebeth

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Re: Example of a DS spares order
« Reply #81 on: February 20, 2012, 10:39:29 »
If you have a long list, it's probably best to start the process over with a new email. They won't want to process a long list of parts by phone.
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Offline bootgypsy

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Re: Example of a DS spares order
« Reply #82 on: February 20, 2012, 10:50:30 »
If you have a long list, it's probably best to start the process over with a new email. They won't want to process a long list of parts by phone.


I am not sure who to email. do you have the address bb?
Cyndi ~ Alabama, USA

Offline bonniebeth

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Re: Example of a DS spares order
« Reply #83 on: February 20, 2012, 10:52:36 »
I believe you can just hit the "contact" button on playmobil.com and email the customer service department.
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Offline bootgypsy

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Re: Example of a DS spares order
« Reply #84 on: February 22, 2012, 13:51:58 »
I believe you can just hit the "contact" button on playmobil.com and email the customer service department.

BB any idea how long i should expect it to take them to get back to me once i've emailed them?

cyndi
Cyndi ~ Alabama, USA

Offline Tiermann

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Re: Example of a DS spares order
« Reply #85 on: February 22, 2012, 14:57:51 »
It varies depending on time of year. I've had it be the next day and I've had it be a week. Right now my guess is a few days but there's really no telling

Offline bootgypsy

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Re: Example of a DS spares order
« Reply #86 on: February 22, 2012, 18:41:03 »
thanks!
Cyndi ~ Alabama, USA

Offline bootgypsy

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Re: Example of a DS spares order
« Reply #87 on: February 25, 2012, 18:43:24 »
ok, so i emailed DS either early this past week, or late the week before. I haven't heard anything from them....should i have? (USA)
Cyndi ~ Alabama, USA

Offline bonniebeth

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Re: Example of a DS spares order
« Reply #88 on: February 25, 2012, 18:53:43 »
I'd give it another few days. Sometimes you hear back the next day, sometimes it's a week or two.
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Offline bootgypsy

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Re: Example of a DS spares order
« Reply #89 on: February 25, 2012, 19:05:38 »
I'd give it another few days. Sometimes you hear back the next day, sometimes it's a week or two.

ok, i just didn't know if i would get a generic "we got your email" email or not. I bought a set today that is 'broken' so i need to call them next week anyway. Or at least email them.

thanks!
Cyndi ~ Alabama, USA