Author Topic: US DS  (Read 2150 times)

Offline bonniebeth

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Re: US DS
« Reply #10 on: April 20, 2016, 16:16:05 »
That's crazy, I can't believe it's so difficult! They really need to get it together.

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Offline leefert

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Re: US DS
« Reply #11 on: April 20, 2016, 17:17:57 »
I finally got through, I was the number 1 caller with an expected 2 minute wait time... 17 minutes later I was finally able to get through and able to complete the order.  It's still very frustrating that it was that difficult to complete the parts order. 
I'm glad that I'm not the only one :)

Offline leefert

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Re: US DS
« Reply #12 on: May 04, 2016, 08:47:13 »
And here we go again.  My 3rd call for a part that was missing from a set I purchased... 

AND my parts order still has not arrived, might as well take care of both things at once.
I'm glad that I'm not the only one :)

Offline leefert

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Re: US DS
« Reply #13 on: May 04, 2016, 10:10:16 »
So my parts order that I placed on April 20th, just shipped out yesterday. 

I wonder how long these other 2 missing pieces will take. 
I'm glad that I'm not the only one :)

Offline Robbie

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Re: US DS
« Reply #14 on: May 04, 2016, 12:00:24 »
And here we go again.  My 3rd call for a part that was missing from a set I purchased... 

AND my parts order still has not arrived, might as well take care of both things at once.

I've learned to wait until I have about ten parts or so then I call in because I simply don't have time to be on hold forever since chances are they won't respond to my emails. Quality control has gone out the window. One out of ten mystery figures has a defect. I have a Series 9 Doctor with a melted, bubble arm. And then there's the missing parts too.

Offline leefert

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Re: US DS
« Reply #15 on: May 05, 2016, 10:09:21 »
I've learned to wait until I have about ten parts or so then I call in because I simply don't have time to be on hold forever since chances are they won't respond to my emails. Quality control has gone out the window. One out of ten mystery figures has a defect. I have a Series 9 Doctor with a melted, bubble arm. And then there's the missing parts too.

Mine is 12 parts with many of them being multiples of the part.  These other 2 parts that were missing are actually required to make the hockey players be able to actually shoot the puck.  So without them it's kind of pointless to have the hockey rink.
I'm glad that I'm not the only one :)

Offline Salamander

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Re: US DS
« Reply #16 on: February 12, 2017, 10:35:43 »
Resurrecting this thread cos it's a place to vent frustration with the US parts department and it didn't seem worth making a whole new thread...

Had a piece missing from a set. Emailed US playmo to replace it. They said they would. Four weeks go by ... nothing arrives. Email them again, it's now been a week and no reply. Argh.

Offline Macruran

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Re: US DS
« Reply #17 on: February 12, 2017, 12:35:47 »
Phone them, email's hopeless.
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Offline leefert

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Re: US DS
« Reply #18 on: February 12, 2017, 19:40:10 »
Resurrecting this thread cos it's a place to vent frustration with the US parts department and it didn't seem worth making a whole new thread...

Had a piece missing from a set. Emailed US playmo to replace it. They said they would. Four weeks go by ... nothing arrives. Email them again, it's now been a week and no reply. Argh.

I actually called them about a parts order (hasn't arrived almost a month later) and I was told they had a lot of large orders and they were trying to get them filled and sent. My order was supposed to be shipped Friday, so hopefully it'll arrive soon. It took them forever to get back to me with a parts quote in the first place (and most of what I needed was out of stock)
I'm glad that I'm not the only one :)

Offline Salamander

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Re: US DS
« Reply #19 on: April 08, 2017, 08:15:09 »
Update to my missing piece:

Contacted them early January, they said they'd send it out
Contacted them again early February, never heard back
Piece arrives mid March
Another one arrives early April.  8}