Ordering from DS in the US

[leefert]

I'm sorry if this has been posted recently, but I just got off of the phone with the parts department and they are now preferring that the US customers EMAIL them parts inquiries at   service@playmobilusa.com

They say they will get back to you within 24-48 hours. 

[hauden_lukas]

Then - after 24-48h - you will get their typical reply packed in an email:
We are sorry. The parts are out of stock/unavailable...

 

[leefert]

Then - after 24-48h - you will get their typical reply packed in an email:
We are sorry. The parts are out of stock/unavailable...

 

More than likely!  We will see.  A lot of what I needed in this order is newer stuff so hopefully I'll have some luck.

[Baron Marshall]

Just heard back on my inquiry... ALL of these parts are out of stock? Really? ALL OF THEM? We may as well not have parts service... they should have at least given me prices. 

[Walts-Trains]

In the U.K. you can go on the Playmobil web site and go to find spare parts and that will tell you the cost and if they are available.
You can then contact D.S and they will order them for you.
Can you do this in the U.S.A.?

[PlayMoto]

try ordering through europe. Many of us order from DS in Benelux or directly in Germany, they have way more than the US DS.
I figure there are many of us nutcases here who will help you out, including me ;-)

Oh and i'm shipping a box to the US soon, so it might help with shipping costs ;-)

[Baron Marshall]

30 02 8840 x3
30 02 8700 x10
30 02 8710 x6
30 02 8680 x25
30 02 8440 x4
30 07 6780 x10
30 02 7240 x6
30 07 6710 x10
30 07 9600 x6
30 45 2200 x5
30 45 2210 x5
30 02 8820 x5
30 02 8350 x4
30 07 1500 x10

here is my current parts list - if anyone can help with pricing... etc  PM me

[PlayMoto]

30 02 8840 x3
30 02 8700 x10
30 02 8710 x6
30 02 8680 x25
30 02 8440 x4
30 07 6780 x10
30 02 7240 x6
30 07 6710 x10
30 07 9600 x6
30 45 2200 x5
30 45 2210 x5
30 02 8820 x5
30 02 8350 x4
30 07 1500 x10

here is my current parts list - if anyone can help with pricing... etc  PM me

i'll give it a go this week. Let you know when i hear from DS.

[Baron Marshall]

Many thanks 

[Tiermann]

For general info I will just tack on here - I heard a while back that the US Parts department is only getting parts shipments two or three times a year. So if it is out of stock it could be 6 months or more before they get any more in. I try twice a year and then try going through friends via Europe.