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General => Direct Service/Parts Queries => Topic started by: Martin Milner on October 15, 2007, 03:05:46

Title: Example of a DS spares order
Post by: Martin Milner on October 15, 2007, 03:05:46
I thought this might be useful as a guide of what to expect from an order of spare parts from Playmobil. This was ordered in the UK so prices are in UK Sterling. This was my first ever spares order, but I already have 2 more in processing, though I expect to calm down a bit after that!

This was the listing of my order as I faxed it in:

(http://i221.photobucket.com/albums/dd97/Martin_Milner/SparesOder1Faxed.jpg)

and this is the invoice that came with my parts: -

(http://i221.photobucket.com/albums/dd97/Martin_Milner/SparesOrder1.jpg)

(http://i221.photobucket.com/albums/dd97/Martin_Milner/SparesOrder2.jpg)

I'm very pleased that this service exists, and I can order spare parts at all. Using this I can create my own knights, cowboys etc from plain figures, or replace parts from items bought on eBay (e.g. Santa will have his hat, sack and boots tonight).

It's a little slow to get through the whole process (not helped by recent Royal Mail Postal Strikes), but that's a minor niggle.

It's a little clunky - I had to fax my orders in, then wait for a posted invoice (without this level of detail telling me what I was getting), then ring with my credit card details, and then wait...and wait.

There are a couple of mistakes - I got 8 picture frames (30 20 1560) I didn't order, but not the 8 system-x wall parts (30 20 6570) that I did - but the 8 frames only cost £1.20 total, so no biggie.

Some parts were unavailable - e.g. the 30 61 0330 violin & double bass set, but that is from an old set and I wasn't really expecting it to be available.

The plain klicky 30 00 3192 I ordered was a rare clown that only appears in one big Hospital set - so I was lucky to get one for £1.65, a very reasonable price for an unadorned new klicky.

I over-ordered some parts - most notable the cleats for my pirate ships. I wanted 8, but got 8 bags of eight at 80p a bag, so I have a lot of spare cleats now. I chalk that one down to experience - a part may be so small that it comes in multiples.

I haven't had time yet to check through all the spares I received, but there's a lot there that I remember ordering, and if there's anything on the invoice and not in the package I'll be suprised.
Title: Re: Example of a DS spares order
Post by: Sylvia on October 15, 2007, 03:41:35
Thanks for posting this, Martin. It could be very useful reference for someone who has never ordered before and also gives other UK members a clear idea of how much they can expect to pay for the specific parts which you listed.

I was surprised at how expensive the cleats were until you mentioned that they were bagged in sets of 8. :o It certainly would be helpful to know which items come in multiple quantities before placing an order. I've had similar experiences of ordering incorrect numbers of parts that I'll quite likely never need to use.  ::)

You say that you had to fax your order to the DS? I haven't ordered for several months, but I've always been able to email my order directly to the correct department: DirectService_UK@playmobil.de

Up until my most recent order, I always received an answer by email from them within a day or so, giving me the total cost and listing which parts, if any, were unavailable. This really made a difference in the amount of time it took from placing the order to receiving the parts.

Last time, however, I received my invoice from them by post and it took much longer - it was over a week before I was able to phone them with my payment details and complete the order. :(  I don't know why they changed the system because I much preferred it the other way. Perhaps the size of the order being placed has some bearing. Mine was several pages long. :-[
Title: Re: Example of a DS spares order
Post by: playmofire on October 15, 2007, 04:11:10
I always email my order in the form of an Excel spreadsheet attachment, asking to told the total cost by email.  I then phone up and pay by credit card.  On occasions, I have emailed in my order in the morning and had an answer by the early afternoon.

Delivery time after paying varies - when I paid for my latest order the delivery time was 14-21 days.  In the past I have received an order with 10 days of paying.

When an order arrives, I always email acknowledging receipt and saying thank you.
Title: Re: Example of a DS spares order
Post by: sbblabotw on October 15, 2007, 05:13:31
Guys, I would LOVE to have copies of invoices like this!  It may not say what part goes with what set, but it may well have part numbers I don't have, and can certainly help confirm data.  Clarifications like the 8-piece set of cleats is important to know too - I'm going to update that part page right away.  If I get enough price information, I might be able to keep track of that too.  (What does the column that starts with "L1/16" mean - anyone know?)

In short: If you have emailed or scanned correspondence with The Company that includes part numbers, please add it to my ever-increasing pile of information to put in the database.  Thanks!

Cheers, Heather
Title: Re: Example of a DS spares order
Post by: playmofire on October 15, 2007, 06:11:31
Guys, I would LOVE to have copies of invoices like this!  It may not say what part goes with what set, but it may well have part numbers I don't have, and can certainly help confirm data.  Clarifications like the 8-piece set of cleats is important to know too - I'm going to update that part page right away.  If I get enough price information, I might be able to keep track of that too.  (What does the column that starts with "L1/16" mean - anyone know?)

In short: If you have emailed or scanned correspondence with The Company that includes part numbers, please add it to my ever-increasing pile of information to put in the database.  Thanks!

Cheers, Heather

I can let you have them back to 2003!  They also have on useful information where part numbers change for an item.

I wonder if the references such as L1/16 refer to a storage location for a part?
Title: Re: Example of a DS spares order
Post by: Rasputin on October 15, 2007, 06:42:54
Hi i find it interesting that your invoice shows the Price . on my invoices it has a column for - material & description - ordered quantity - please reorder- shipped quantity - packed quantity- box #.

It was a very time consuming task to confirm what was in the box as i needed to use the data base for every part #  and i had over 8 pages of stuff.

One interesting thing i found was many parts had the most unusual descriptions . Part # 30 23 7350 is called GIRL (BUNNY)  ??? its the GPS . 30 21 6670 is called a WICKER BASKET F. BOTTLE ??? it is a tie down clip. There were more with this type of confusion . it was what i ordered but if you used it for reference it would not add up .

The order went quick and i got it in 2 weeks . free shipping  I do not own a scanner so i will ask around .

the only thing i was disappointed in was that when i placed the order they showed parts as in stock and when it came 13 were in the please reorder column.
Title: Re: Example of a DS spares order
Post by: Tiermann on October 15, 2007, 07:02:04
That happens a lot here with parts being out of stock when they actual pull the order for shipping. There are always at least a couple of those on mine. Here in the US the best way to order is to phone it in and read off your list. I know in Germany they like to have the set number the part is from also. When ordered by phone it's possible to tell them the set number and what part you want and they can look it up. This is useful for unique parts in sets without instructions.
Title: Re: Example of a DS spares order
Post by: playmofire on October 15, 2007, 07:03:40
I've had the same problem with item description and what you get not matching up.  I think it results from changes to item numbers and the description for the item number not being updated or updated wrongly.
Title: Re: Example of a DS spares order
Post by: sbblabotw on October 15, 2007, 07:56:29
Yes, Gordon, I'd love to have them. I OCR'ed Martin's in a couple minutes, so scans aren't a problem if that's how you have them.

I've had the same problem with item description and what you get not matching up.  I think it results from changes to item numbers and the description for the item number not being updated or updated wrongly.

Hm.  OK, I'll keep that in mind.  So do you tend to get the right part but it's described wrongly, or do you get the right description but the wrong part, or things switched around?  You'd think that when the order-taker types in a part number, the description would pop up, but if "dto." (ditto) appears, then I guess not. Weird.
Title: Re: Example of a DS spares order
Post by: Martin Milner on October 15, 2007, 08:28:05

You say that you had to fax your order to the DS? I haven't ordered for several months, but I've always been able to email my order directly to the correct department: DirectService_UK@playmobil.de

Up until my most recent order, I always received an answer by email from them within a day or so, giving me the total cost and listing which parts, if any, were unavailable. This really made a difference in the amount of time it took from placing the order to receiving the parts.

Last time, however, I received my invoice from them by post and it took much longer - it was over a week before I was able to phone them with my payment details and complete the order. :(  I don't know why they changed the system because I much preferred it the other way. Perhaps the size of the order being placed has some bearing. Mine was several pages long. :-[

I'd rather email them, but I tried (via the playmobil website) twice, and just got a bounceback email, in German, basically saying "we're not listening". My first enquiry via that site did get a response, but it said they didn't sell cowboy gunbelts separately - which they do, because I got them in this order.

I'm not sure if it was the same address, as they don't give an email address on the website. Eventually I rang up and spoke to Caroline, and she suggesting faxing the order over - which at least worked, and I was able to confirm she'd received it and it was being actioned.

I'm still waiting for the postal invoice for my 2nd and 3rd orders...I was quite suprised to receive the order confirmation and invoice by post, as I'd given them my email address, telephone number etc on my order.

Next time I place an order, I'll ring first and see if they have a working email address.

Title: Re: Example of a DS spares order
Post by: CountBogro on October 15, 2007, 08:52:23
... I wonder if the references such as L1/16 refer to a storage location for a part?
...

I think it is. When I used to work for Nissan (in the spare parts department) the locations of items to pick where a lot like those (Lane 1 - space 16 or something like that)

Bogro
Title: Re: Example of a DS spares order
Post by: playmofire on October 15, 2007, 09:21:12
I think it is. When I used to work for Nissan (in the spare parts department) the locations of items to pick where a lot like those (Lane 1 - space 16 or something like that)

Bogro

Exactly my line of thought, although I notice that the reference does alter sometimes.  I'll have a closer look at an item I've ordered over a number of years.
Title: Re: Example of a DS spares order
Post by: playmofire on October 15, 2007, 09:23:51
Here's the address I use, Martin:

DirectService_UK@playmobil.de

(which I now see is the same as the one Sylvia gave you :-[)
Title: Re: Example of a DS spares order
Post by: playmofire on October 15, 2007, 09:30:33
Yes, Gordon, I'd love to have them. I OCR'ed Martin's in a couple minutes, so scans aren't a problem if that's how you have them.

Hm.  OK, I'll keep that in mind.  So do you tend to get the right part but it's described wrongly, or do you get the right description but the wrong part, or things switched around?  You'd think that when the order-taker types in a part number, the description would pop up, but if "dto." (ditto) appears, then I guess not. Weird.

I'll have to scan them in, Heather, but that will be a handy exercise as it will free up some space in a desk draw.

So far, I've got the right part with the wrong description.

A description does come up when the part number is put in, but this can be in English or German depending on the part, so unless the person putting in the data can read both English and German and has an accurate (i.e. Playmobil's) description of the part on your list and is reading both the part number and the description and checking the latter against what appears on the screen, a discrepancy like this wouldn't be picked up.
Title: Re: Example of a DS spares order
Post by: Rasputin on October 15, 2007, 13:17:20
Another part description that can further confuse you is Playmobil calls # 30 02 8470 a "CEILING ELEMENT LARGE" on you data base it is called a  "Floor, 1x2 units"

I guess it is the same thing depending if you are up stairs or down .

http://www.playmodb.org/cgi-bin/showpart.pl?partnum=30+02+8470

 These descriptions are all over my lists . # 30 22 3670 playmobil called a "CROWN CHILD"  this is what it is http://www.playmodb.org/cgi-bin/showpart.pl?partnum=30+22+3670

 As one might imagine i had a hell of a time fitting it on a child head, let a lone getting him to stand up with it  :lol:
Title: Re: Example of a DS spares order
Post by: playmofire on October 16, 2007, 10:35:42
As it happens, my latest DS order arrived today, 16th October.  I received an email on 24th September re the cost and I authorised payment on the 28th.  The delay was because I was away from home for a couple of days and didn't have time to authorise payment before I left home.  A couple of items were discontinued as they were replaced by newer versions in 2002/3.

Oddities on the Playmobil invoice are that 30 51 2560, handles and controls for the hovercraft in the dino set, are described as SEAT and 30 24 2900, the rotor frame cover for the hovercraft, is described as WOLFSKIN.  The semi-circular side screens on the hovercraft (30 24 2910) are described as SHOULDER BELT.  However, the items received were the right ones.

There had been one part number change - 30 24 2920 (hovercraft rotor screen) is now 30 25 8630.  The right part was supplied so presumably when the number I gave was input the computer "translated" it and picked up the right part.
Title: Re: Example of a DS spares order
Post by: sbblabotw on October 17, 2007, 03:45:13
As it happens, my latest DS order arrived today, 16th October.  I received an email on 24th September re the cost and I authorised payment on the 28th.  The delay was because I was away from home for a couple of days and didn't have time to authorise payment before I left home.  A couple of items were discontinued as they were replaced by newer versions in 2002/3.

Oddities on the Playmobil invoice are that 30 51 2560, handles and controls for the hovercraft in the dino set, are described as SEAT and 30 24 2900, the rotor frame cover for the hovercraft, is described as WOLFSKIN.  The semi-circular side screens on the hovercraft (30 24 2910) are described as SHOULDER BELT.  However, the items received were the right ones.

There had been one part number change - 30 24 2920 (hovercraft rotor screen) is now 30 25 8630.  The right part was supplied so presumably when the number I gave was input the computer "translated" it and picked up the right part.
Curses.  This is looking more discouraging.  I was hoping to use this resource to tap into the name-and-partnumber database at Playmobil itself, but it looks like either the names are hopelessly messed up in that database or the clerks are making things up :(  Never mind, I still want the lists, but to have the original orders as well (especially when the part is ordered by description (such as from Specials), not by partnumber) would be even more useful.  I certainly won't jump to conclusions about unknown part numbers, that's for sure.
Title: Re: Example of a DS spares order
Post by: playmofire on October 17, 2007, 07:06:29
....or the clerks are making things up :(  Never mind, I still want the lists, but to have the original orders as well (especially when the part is ordered by description (such as from Specials), not by partnumber) would be even more useful.

The clerks don't make things up as what is printed out is on the invoice or comes up on the screen when they query a part number is given by the computer.

The original orders are no problem as I have them, bar one which is missing so you may have an invoice with no matching order, as spreadsheets. 
Title: Re: Example of a DS spares order
Post by: Tiermann on October 17, 2007, 21:12:18
Names here don't seem to be quite as messed up but there are certainly oddities.
The tan falcon body 30 08 8790 - Falcon body (http://www.playmodb.org/cgi-bin/showpart.pl?partnum=30+08+8790) is called hawk body on my recent order invoice, but the wings 30 07 9880 - Falcon wings (http://playmodb.org/cgi-bin/showpart.pl?partnum=30-07-9880) are listed as wings:falcon, umb.brn (I assume umber brown)
And what you call horse coat 30 62 7022 - Horse coat, long, scalloped hem (http://www.playmodb.org/cgi-bin/showpart.pl?partnum=30+62+7022) and I call caparison they are calling "saddlepad knight"
my guess is it's a translation from the German that is a bit too literal.
And they are inconsistent - they call the blue falcon hood 30 24 8330 - Falcon hood (http://www.playmodb.org/cgi-bin/showpart.pl?partnum=30+24+8330) Hawk Bonnet but the dark pink version 30 07 9980 - Falcon hood (http://www.playmodb.org/cgi-bin/showpart.pl?partnum=30+07+9980) Hood:Falcon (I was surprised to get that one - it's from the 3628 Hunting Party set that's been gone for a while.)
Title: Re: Example of a DS spares order
Post by: Martin Milner on October 18, 2007, 01:01:51
I think it is. When I used to work for Nissan (in the spare parts department) the locations of items to pick where a lot like those (Lane 1 - space 16 or something like that)

Bogro

Among many fascinating jobs I did as a student, one was "picking & packing" for Ponds, which required making up small orders much like this. I'm sure the L is the lane number, and the /32 is the bay number on that lane.

Although the order is printed out by computer, the final picking is done by human, so errors will creep in. I got a couple of extra bits (one extra beret and an extra gun).

Of course, without the magnificent Playmodb, 90% of my spares order would have been impossible, so another big thank you to Heather for all her work in expanding and maintaining it, and to anyone who helps her to keep it fresh and thriving.
Title: Re: Example of a DS spares order
Post by: sbblabotw on October 18, 2007, 03:50:23
Among many fascinating jobs I did as a student, one was "picking & packing" for Ponds, which required making up small orders much like this. I'm sure the L is the lane number, and the /32 is the bay number on that lane.

Also useful information.  I notice that three hats near the top of Martin's order are all in the same lane and bay.  Not a sure-fire indicator of what a part is, but might help me decide if a part is one thing or another.

Quote
Of course, without the magnificent Playmodb, 90% of my spares order would have been impossible, so another big thank you to Heather for all her work in expanding and maintaining it, and to anyone who helps her to keep it fresh and thriving.

 :-[ With all this great information coming in I'm feeling more like an air traffic controller. Bring it on.
Title: Re: Example of a DS spares order
Post by: Rasputin on October 19, 2007, 14:01:29
Well when i received my last order it was missing a few pieces so i called and told them. While i was on the phone i decided to put a few more parts on the order ( it seems like my lists never are finished ) . Well the order just came to me in the post in record time . 4 days from time of placement . and that is including shipping across the US. :love: Lucky or unlucky it is again missing some parts so i will have to call again.  ;D
Title: Re: Example of a DS spares order
Post by: Rasputin on October 21, 2007, 14:07:33
well heather i would also like to thank you for how you put your site together . i just discovered the " Show Parts By Category" and i went through the whole list .i looked at every known part ,  it took many hours and i was able to identify many unknown parts in my miscellaneous bin. The only draw back was on my wallet as my parts list just grew by two pages.
So again THANK YOU  :love: :wow:
Title: Re: Example of a DS spares order
Post by: Martin Milner on November 09, 2007, 04:08:35
Here's the address I use, Martin:

DirectService_UK@playmobil.de

(which I now see is the same as the one Sylvia gave you :-[)

Just tried to use that email address, and got this message:

Mailer-Daemon@GEOBRA_ZDF_MS2.geobra.net

Nachrichtenstatus - nicht zustellbar


Die von Ihnen gesendete Nachricht ist nicht zustellbar an:

   DirectService_UK (NICHT GENUTZT)



Has anyone successfully used this email address since my previous order? If not, I'm assuming it's dead.

Meantime I'm returning to the faxing method, which at least works, if a little slowly.  ;D

cheers,  Martin
Title: Re: Example of a DS spares order
Post by: Martin Milner on December 03, 2007, 06:47:59
(http://i221.photobucket.com/albums/dd97/Martin_Milner/Directorder2a.jpg)
(http://i221.photobucket.com/albums/dd97/Martin_Milner/directorder2b.jpg)

Here's my second direct order invoice. The prices are pretty random - an adult Raccoon is 35p, while a sitting baby raccoon is 50p.
Title: Re: Example of a DS spares order
Post by: Martin Milner on December 17, 2007, 06:13:52
(http://i221.photobucket.com/albums/dd97/Martin_Milner/order3-1.jpg)
(http://i221.photobucket.com/albums/dd97/Martin_Milner/order3-2.jpg)
Title: Re: Example of a DS spares order
Post by: Timotheos on December 18, 2007, 19:26:54
It's strange how PM UK lists unit costs on the invoice but PM USA does not.  PM USA lists quantity ordered and quantity filled, but not unit cost.  Not even final total cost (you have to wait and check your credit card bill). To get the exact cost per item, you have to be quick with the pen while ordering over telephone and annotate your private list based on what the phone rep tells you.

I'm surprised there isn't complete uniformity between divisions.  I get the impression that PM Germany maintains all the web sites, at least. 

Not that I'm complaining!
Title: Re: Example of a DS spares order
Post by: Rasputin on December 18, 2007, 20:49:40
Tim all you have to do is when you are done placing your order request that they include the " Order Confirmation" or "Invoice " not just the "Delivery Note" and if they do not sent it with the parts ( they do forget ) call back , give the order # and in a few days they will have it mailed out . You can even request ones for older orders.
Title: Re: Example of a DS spares order
Post by: Martin Milner on December 19, 2007, 03:40:00
For me a pattern is now forming, and I can have a reasonable guess at what my orders will total.

In the UK a small part such as a single cuff or a sword is 10p, a hat is 15p, a shield is 20p, and larger or rarer items come slightly higher. A klicky figure is £1.65.

Assuming you add a hat & a couple of hand items (sword & shield) that comes to £2, which is the usual retail price for a special figure (unless you go to Hamley's), so you're not saving anything ordering normal figures this way. Any special that comes with more than that, e.g. the current greybearded cowboy, is extra good value.

OTOH, if you want a figure that only comes with, say, a full Knight's Castle, this is a good way to get one.
Title: Re: Example of a DS spares order
Post by: Martin Milner on March 07, 2008, 04:02:44
(http://i221.photobucket.com/albums/dd97/Martin_Milner/110343121.jpg)

The prices of Klickies varied this time from 130p to 143p.
Title: Re: Example of a DS spares order
Post by: Martin Milner on April 23, 2008, 05:05:23
(http://i221.photobucket.com/albums/dd97/Martin_Milner/1-2.jpg)
(http://i221.photobucket.com/albums/dd97/Martin_Milner/2-2.jpg)
Title: Re: Example of a DS spares order
Post by: Martin Milner on April 23, 2008, 05:06:44
(http://i221.photobucket.com/albums/dd97/Martin_Milner/1-3.jpg)
(http://i221.photobucket.com/albums/dd97/Martin_Milner/2-3.jpg)
(http://i221.photobucket.com/albums/dd97/Martin_Milner/3-3.jpg)
Title: Re: Example of a DS spares order
Post by: Sylvia on April 23, 2008, 11:27:49
Thanks, Martin. :)

I'm quite shocked at the price of the "satchel" #30 20 5270.
65 pence seems like a lot for such a small part.
Title: Re: Example of a DS spares order
Post by: CountBogro on April 23, 2008, 13:40:51
I'm shocked by the length of the order - 5 pages !!! The most I ever ordered was 2 pages ...

Bogro
Title: Re: Example of a DS spares order
Post by: Martin Milner on April 24, 2008, 01:05:40
Thanks, Martin. :)

I'm quite shocked at the price of the "satchel" #30 20 5270.
65 pence seems like a lot for such a small part.


You're right, I hadn't gone through in detail yet but that doesn't seem right, especially as the same part in dark brown 30 08 0060 was only 13p. I'll question that, and might get a refund. I'll let you know what happens. If I do get a refund, you'll have saved me £5.20.

Those satchels are destined for dressing up US Civil war troopers, to carry their ammunition.

The 30 23 3160 silver hubcaps were only 3p each though, for dressing up my SWAT cars which came with ugly yellow hubcaps - though I've got a feeling they come in pairs, as I seem to have 32 and only needed 16.

I'm shocked by the length of the order - 5 pages !!! The most I ever ordered was 2 pages ...

Bogro

It was actually two orders, but they arrived on the same day.  ;D

Some things require multiple parts to assemble - e.g. a winch has 5 parts including the rope with hook, and a spotlight for a helicopter or SWAT vehicle is three parts. To finish some wetsuit divers I needed flippers, aqualung, mask, aqualung hose and aqualung vest.




EDIT:

Got the answer back from Caroline at the UK office already:

"Dear Martin, I have looked into your query, the reason is because they are made in different places and made from different plastics, also the prices are set in Germany we do not price here. Hope this helps , kind regards caroline."

So not quite a £5.20 refund, but at least an explanation.
Title: Re: Example of a DS spares order
Post by: Timotheos on April 24, 2008, 03:11:26
I'm shocked by the length of the order - 5 pages !!! The most I ever ordered was 2 pages ...

Bogro

I quit being shocked by Martin's purchases a few months ago.

I'm currently specializing in: Romans

Martin is currently specializing in: Everything (except dinosaurs, I think).

The Dinosaur theme asks Martin: Why not us? 

How to respond to the Dinosaur Theme?  "It's not you; it's me.  I value you as a theme and don't want to risk the burnout--do you know what I mean?  I cherish our friendship and want it to last.  Not crash and burn like it went with medieval.  Do you really want something that might fall apart and be gone forever?"

Dinosaur theme: "Why won't anyone ever collect us???  It's the Barney image, isn't it?  We're not Barney.  We can be mean and dangerous just like Police, just like ACW."

-Tim
Title: Re: Example of a DS spares order
Post by: sbblabotw on April 24, 2008, 04:16:52
I got a chuckle out of the ivy clip (http://playmodb.org/cgi-bin/showpart.pl?partnum=30+51+4010)... does it attach ivy to Steck walls or System X?  ;D

(busily combing through, looking for new parts)
Title: Re: Example of a DS spares order
Post by: Martin Milner on April 24, 2008, 05:44:05
I got a chuckle out of the ivy clip (http://playmodb.org/cgi-bin/showpart.pl?partnum=30+51+4010)... does it attach ivy to Steck walls or System X?  ;D

(busily combing through, looking for new parts)

LOL, I missed that one!

I had one of those in my arm not so long ago. They don't really go in the wrist, usually the inner elbow or the back of the hand, and as far as I know they don't pipe blood into you that way, just clear fluids.


I somehow got a pony (30 67 0440 Fohlen 99) in that order, when I was trying to order an ambulance roof.

http://www.playmodb.org/cgi-bin/showpart.pl?partnum=30+67+0440
Title: Re: Example of a DS spares order
Post by: Timotheos on April 24, 2008, 16:50:53
Has anyone noticed whether ordering larger quantities of an item increases odds of item being completely unavailable?

I mean, if I email for 30 Roman helmets (PM USA now wants emailed orders), and PM only has 14 in stock, will the order taker say "qty unavailable" and send 0?

I'm trying to get my DS ordering down to a science (I hate DS ordering...) and intend to fire-hose Playmobil (ordering large quantities of everything I need under the presumption 30%-60% is out of stock anyway and less than $150 incurs a $10-$15 shipping charge).

But, I don't want to shoot myself in the foot and get sold-outs for everything because the guy typed "20" and returned a blanket "qty not available" (PM USA now handles emailed orders, so we no longer walk through the list).

If I remember in person, the order taker types in a qty and gets the true qty back.  Yet, I get so many extremely common items being completely sold out that I had ordered 10 of.  This leads me to wonder whether they do an all or nothing thing.
Title: Re: Example of a DS spares order
Post by: Gepetto on April 24, 2008, 20:42:13
Hello Tim,

My last DS order was on 4/11/08 and they were still taking it by phone (which I prefer because they can tell you what the actual stock is, especially useful if you are after an assembly that has multiple parts), emailing would be fine if they responded with a list of items out of stock or limited quantities so you could edit your list.

You are right about their stock being short so often, I prioritize my lists and went through almost 200 items last time because so many were out-of-stock and I had to re-adjust others to make the $150 minimum.  The first few times I ordered more than 20 of an item they did ask why I needed so many but once I assured them the items were for personal use they seemed okay about it (I told them they were out so often that when I found something I want/needed I felt compelled to order a lifetime supply because they might never have those items again!).

Is there any interest in a DS alert to let people know if you were able to order some particular item(s) that others may have given up on? I recently bought several gorillas and spinning wheels which I really didn't expect to be available and they had finally gotten some legionnaire shields. I think there are times people might like to know that something has come in or is available since there is no place you can check otherwise. Any interest out there?


Gepetto
Title: Re: Example of a DS spares order
Post by: Timotheos on April 25, 2008, 02:30:58

My last DS order was on 4/11/08 and they were still taking it by phone (which I prefer because they can tell you what the actual stock is, especially useful if you are after an assembly that has multiple parts), emailing would be fine if they responded with a list of items out of stock or limited quantities so you could edit your list.


For my last order in February, the clerk wanted my order emailed.  I sent an Excel spreadsheet and he responded with availabilities.  Since your clerk took a 200-item phone order more recently, I guess that blows my theory that they'd changed policy.

I'm not sure starting an alert system whereby we inform people when stuff is in stock would be effective.

I have a strange feeling that you and I could place orders on the same day and get different results (as in I order before you and it's sold out and you order after me and it's available).

Or maybe I'm too much of a fatalist...

I can't figure out whether PM likes our part orders or wants to discourage it.  For example, nowhere on PM USA website do they pitch: "Want to equip your Roman Legion, but need more spears?  Call our parts department!"

On the other hand, if they didn't want us to order, they could easily nip it in the bud--"sorry, you can't order 17 spears because we deal in replacement parts only, and no set comes with 17 spears!"

Somebody needs to start dating one of the clerks so we can get the inside scoop on how the system works.  Or maybe not date, but make friends.  I don't care about the details.  Just get the inside scoop, somebody.  KlickyWelt appears to have infiltrated Playmobil Germany.  It's our disgrace that 10 years running we still have no insiders at PM USA. 
 
-Tim
Title: Re: Example of a DS spares order
Post by: Richard on May 09, 2008, 09:32:03



Hello, Timmy ...  :wave:



Somebody needs to start dating one of the clerks so we can get the inside scoop on how the system works.  Or maybe not date, but make friends.  I don't care about the details.  Just get the inside scoop, somebody.  KlickyWelt appears to have infiltrated Playmobil Germany.  It's our disgrace that 10 years running we still have no insiders at PM USA. 
 
-Tim


I don't know what it is that keeps drawing my attention back to this thread.
(Thank you for creating it, Martin.)

Maybe it's imagining Heather's "frenzied" search for new parts coupled by her "obsession" with confirming old part numbers and names. (All I can say is, "Thank goodness for Heather and her fabulous PlamoDB (http://www.playmodb.org/)!" It has become so much a part of our collecting way of life, that I'm afraid that some of us may now just take it for granted. All I know is that most of us would be lost without it. Thank you so very much Heather!)

Or, maybe it's seeing the different experiences that many of us seem to have while we're all trying to do the same thing ... Order spare parts from Playmobil!

Or, maybe it's reading the frustration of those who are attempting to understand and master an elusive and almost incomprehensible system.

Interestingly, some Playmofriends members seem to be more successful (regardless where they live} than others. Why? What is their secret?

Perhaps Timmy knows the answer ... ;)
(Has he made a friend?) ...  ;D

All the best,
Richard

Title: Re: Example of a DS spares order
Post by: sbblabotw on May 09, 2008, 14:44:01
(embarrassed bow and wave) What's the smiley for that?

It's still fun, or it wouldn't get done.  (WAY more fun than continually answering "what's the part number for...?" questions and mailing out plans; and I'm just one of those odd people who get a thrill out of lists.)  I daresay it makes Playmobil Parts Dept.'s job easier too - so much quicker to deal with a list of numbers than try to negotiate with a customer about which exact object it is that they want, or get it wrong and cause disappointment.  (Not that that doesn't still happen, obviously!)  I'm constantly mystified why they don't just do it themselves, since they have all the data already.

Anyway, my call for part lists, plans, and photos continues... as long as they're still making sets there's more work to do.
Title: Re: Example of a DS spares order
Post by: Richard on May 09, 2008, 17:47:29



Hello, Heather ...  :wave:



I daresay it makes Playmobil Parts Dept.'s job easier too - so much quicker to deal with a list of numbers ...



When we place an order, most of the Parts Dept. folks seem to also appreciate it when we list our part numbers in numerical order ... ;)
(Hmmm ... Just something that someone said that they heard ... once or twice.) ...  ;D

All the best,
Richard


Title: Re: Example of a DS spares order
Post by: GRANT on May 19, 2008, 06:01:59
I would like to know if anyone has any idea about when Playmobil DS gets a new shipment in from Germany? Is it quarterly or every 6 months? :help:

I usually place a order every 3 to 4 months, but when i call about the same items they're always out of stock and they always say call back in 4 to 6 weeks. Any input would be helpful because i'm frustrated. :eh?:
Title: Re: Example of a DS spares order
Post by: Martin Milner on May 19, 2008, 06:29:17
In the UK it seems to be one a month, but the US?
Title: Re: Example of a DS spares order
Post by: GRANT on May 21, 2008, 09:17:59
Thanks Martin maybee the U.S. follows suit. I hope.
Title: Re: Example of a DS spares order
Post by: mike1003 on July 10, 2008, 13:49:09
hey, i just ordert this here..

i never ordert anything before there, hope i will get my stuff.. i think its much but ebay is quite expensive.. allready spend 900 quid on ebay for the figures .. lol


30652342               3x
30034630             15x
30030720             20x
30 63 531             20x
30036820             50x
30636632             25x
30247710             10x
30 60 694               1x

30141140               5x
3061143                 2x
30141900             10x
30141140             10x
30005132             10x
30003942             10x


i will update u guys and then...
Title: Re: Example of a DS spares order
Post by: mike1003 on July 11, 2008, 04:42:06
wow, allready got reply.. its quite funny when i tried to get stuff over playmobil germany they told me .. sorry we are quite busy with production.. the uk staff is quite more helpfull..

hope i get all my parts.. cant wait for 50 rifles.. need allthough like 500 more hehehhe..

are there other weapons out what i could use for a war scenario? 2nd worldwar?
Title: Re: Example of a DS spares order
Post by: LHAAP on July 11, 2008, 05:17:55
wow, allready got reply.. its quite funny when i tried to get stuff over playmobil germany they told me .. sorry we are quite busy with production.. the uk staff is quite more helpfull..

I can't understand why you didn't start asking PLAYMOBIL UK instead of Germany ???  :hmm: UK department takes care of UK and Germany department takes care of Germany :-\
Title: Re: Example of a DS spares order
Post by: mike1003 on July 12, 2008, 15:04:18
well, i didnt know up to few days ago hatg u can actually order form playmobil direct.. seen it only on the german website so far.. ony after i read through this forum i tried uk.. and i hope i will get my 1000 rifles and flashlights for a fair price.. :P
Title: Re: Example of a DS spares order
Post by: mike1003 on July 14, 2008, 05:27:44
so, got an invoice per mail today.. 86 quid.. thats a lot.. but its incudes 30 klickies which i cant find anywhere else.. a little bit crappy that the chainsaws and the swat police figures are not avaiable..

anyone got experience with delievery times? they told me 2-3 weeks.. but thats a bit slow i think..
Title: Re: Example of a DS spares order
Post by: playmofire on July 14, 2008, 05:41:22

anyone got experience with delievery times? they told me 2-3 weeks.. but thats a bit slow i think..

What they told you is about right for this time of the year.  It can be longer nearer Christmas.
Title: Re: Example of a DS spares order
Post by: Martin Milner on July 14, 2008, 05:57:23
They appear to process these DS orders in batches, and then send them over from Germany to the UK office, where they send out the boxes to individuals.

I once got two orders, made a month apart, at the same time, because I'd just missed a batch with my first order.

Title: Re: Example of a DS spares order
Post by: mike1003 on July 28, 2008, 11:14:58
so guys , today i got my first order.. need try to scan the invoice because klickies are up in price.. between 1.65 and 1.80! and i was surprised when i read all the topics again here, because my first invoice was around 86 quid and the other stuff i ordert today is 125! lol

Title: Re: Example of a DS spares order
Post by: Sylvia on July 28, 2008, 12:29:21

klickies are up in price..


Just like everything else. :'(

You'll notice that prices for figures vary quite considerably depending on how much extra bits are attached to them. A simple printed figure is much cheaper to order than one wearing a vest, epaulettes, or other similar accessories.

I was quite shocked at the cost of ordering Playmobil baby figures when I last ordered (several months ago). You'd expect something small like that to be relatively cheap but I think they were around £1.50 each. :o
Title: Re: Example of a DS spares order
Post by: mike1003 on July 28, 2008, 12:51:02
yeah, i find it quite funny, because i buy them usually from malta 40pence each! and here i pay 4x of that .. quite funny!!!! but i think i bought too much figures which i never need..

Title: Re: Example of a DS spares order
Post by: playmofire on July 28, 2008, 13:08:07
Just like everything else. :'(

You'll notice that prices for figures vary quite considerably depending on how much extra bits are attached to them. A simple printed figure is much cheaper to order than one wearing a vest, epaulettes, or other similar accessories.

I was quite shocked at the cost of ordering Playmobil baby figures when I last ordered (several months ago). You'd expect something small like that to be relatively cheap but I think they were around £1.50 each. :o

The overheads rate higher in a smaller figure, as do some variable costs.  For example, the adult figure may, say, be four times the size of the baby, but it doesn't use four times the plastic. 
Title: Re: Example of a DS spares order
Post by: Martin Milner on July 28, 2008, 23:22:26
Prices can vary wildly for no obvious reason, Mike, so be careful not to over-order - I assume on a student's budget you don't have as much disposable income as some of us.

I ordered 10 tan and 10 brown satchels, and one came at 13p a unit (reasonable) and the other at 65p a unit (5x the cost). I even rang to query this after someone pointed out the wild variance, and they told me that's just the way it is.

I wanted lighter-coloured satchels to put on Union soldiers and darker ones for Confederates, but now if I need more I'm going for the cheaper option.
Title: Re: Example of a DS spares order
Post by: mike1003 on July 28, 2008, 23:48:33
well, they told me the prices on the phone.. i was surprised a handgun costs only 7p and a clip 10p! lol


this time it was my faul;t as i ordert 150 rifles   150 clips and 186 flashlights to complete teh weapons i need .. iam allready lookin through ebay to get the helicopter etc.. i made some really cheap buys.. but its way not all what i need.. so it can be very expensive.. yes and i need to be carefull aswell..

now the hard part.. coloiring.. i found out when i paint the figures by hand i need 1 year :p and the colour from my prototype splits allready even i barely touched it.. the helicopter is fine.. but the figure ( blck) splits.. dunno why..

mike
Title: Re: Example of a DS spares order
Post by: playmofire on July 29, 2008, 00:35:38


now the hard part.. coloiring.. i found out when i paint the figures by hand i need 1 year :p and the colour from my prototype splits allready even i barely touched it.. the helicopter is fine.. but the figure ( blck) splits.. dunno why..

mike

You're moving off topic here.  Maybe if you start this as a new thread in the How To forum.
Title: Re: Example of a DS spares order
Post by: mike1003 on July 29, 2008, 00:50:37
sorry...
Title: Re: Example of a DS spares order
Post by: Martin Milner on August 22, 2008, 03:32:16
(http://i221.photobucket.com/albums/dd97/Martin_Milner/DirectOrder7.jpg)

My 6th order I think.

The bulk of this was 25 Roman cavalrymen and their kit - the figures were £1.90 each, the highest I've paid per figure. Add helmet 15p, Gladius 15p, Shield 25p and spear 10p and that's £2.55 per dressed cavalryman, compared to £2 for specials in the shops. No doubt this means they'll be coming out as a blister pack soon.

The wooden dock from Spanish Lighthouse was less than I expected at £1.65, maybe because it's just one solid part. Spanish Morion helms were 15p each.

I like their politically correct nomenclature: 30 06 0940 WIG:  NEGRO, BLONDE
Title: Re: Example of a DS spares order
Post by: Sylvia on August 22, 2008, 03:44:06

I like their politically correct nomenclature: 30 06 0940 WIG:  NEGRO, BLONDE

A very poor choice of description.
Which wig is it?
Title: Re: Example of a DS spares order
Post by: Martin Milner on August 22, 2008, 04:30:49
http://www.playmodb.org/cgi-bin/showpart.pl?partnum=30+06+0940
Title: Re: Example of a DS spares order
Post by: mike1003 on August 22, 2008, 05:22:38
i still wait for my order fro, 27 july.. due the order fo 200 rifles it need a long time! shame on ds:P
Title: Re: Example of a DS spares order
Post by: socrates on August 22, 2008, 06:16:24
A very poor choice of description.
Which wig is it?

Well, at least the british DS added the color...
In the german DS they are both named the same...  ::)

best,
socrates

Title: Re: Example of a DS spares order
Post by: Martin Milner on August 22, 2008, 07:19:27
i still wait for my order fro, 27 july.. due the order fo 200 rifles it need a long time! shame on ds:P

Sounds to me like something went wrong Mike, you should contact them again. I had an order a while ago where I could have sworn I rang in my card details, but they still had it on hold.
Title: Re: Example of a DS spares order
Post by: playmofire on August 22, 2008, 08:36:13
I had a problem where I had rung in my card details but my order wasn't processed because my card was within one month of its expiry date. 
Title: Re: Example of a DS spares order
Post by: sbblabotw on August 22, 2008, 14:47:17
A new part number!  Martin, can you confirm that the "Wig: policewoman, blonde" is 30 03 5020?
Title: Re: Example of a DS spares order
Post by: mike1003 on August 22, 2008, 15:58:51
they told me twice they waiting for parts from germany.. hmm
Title: Re: Example of a DS spares order
Post by: Martin Milner on August 22, 2008, 22:17:35
A new part number!  Martin, can you confirm that the "Wig: policewoman, blonde" is 30 03 5020?

It's on the invoice and I got the number ordered, so I guess it must be, but where did I get the number to order it? I thought I'd have got it through these pages...   ???

I wanted these various coloured ponytail wigs for my Royal Navy sailors.
Title: Re: Example of a DS spares order
Post by: Martin Milner on September 05, 2008, 01:21:16
(http://i221.photobucket.com/albums/dd97/Martin_Milner/DSorder9part1.jpg)

(http://i221.photobucket.com/albums/dd97/Martin_Milner/DSorder9part2.jpg)

This order arrived yesterday, with the hope of almost completing my Roman Army theme, but disaster - the 30 00 2692 signifer figures have come with painted ladies' arms!

They're getting returned, whether for a refund or replacement I don't yet know. Can't have these 4 wrong guys in an army exceeding 250 figures. Happily I have enough spares to stand in as signifers for now, and may use customised figures for several of my signifers.
Title: Re: Example of a DS spares order
Post by: Martin Milner on September 15, 2008, 03:36:16
(http://i221.photobucket.com/albums/dd97/Martin_Milner/PlaymoOrder901.jpg)

(http://i221.photobucket.com/albums/dd97/Martin_Milner/PlaymoOrder902.jpg)

Quite a lot of foodtuffs on this order, plus beer barrels with taps, and tables and benches. Could it be I'm planning a feast?

I was pleased to get the ox-harness and canopy parts from the set Mark mentioned recently, I really didn't expect these to still be available.
Title: Re: Example of a DS spares order
Post by: Lindama on February 11, 2011, 05:12:54
Sadly the images are no longer available Martin. I am interested in possibly placing a DS order (with the help from someone here perhaps  :-[ ), so would really like to see your order format again.
Title: Re: Example of a DS spares order
Post by: Martin Milner on February 11, 2011, 07:32:31
Sadly the images are no longer available Martin. I am interested in possibly placing a DS order (with the help from someone here perhaps  :-[ ), so would really like to see your order format again.

I had to clear out a load of old Photobucket images to make room for new stuff - sorry!
Title: Re: Example of a DS spares order
Post by: playmogal on May 28, 2011, 07:44:58
I had to clear out a load of old Photobucket images to make room for new stuff - sorry!
Glad to find this thread as ordering is taking so much time and usually with little success. Any advice would be appreciated for US part orders. Cheers! 8}
Title: Re: Example of a DS spares order
Post by: baboune on February 20, 2012, 08:12:49
Hi!

I've never ordered parts from DS services... The pictures aren't available anymore, but I get the idea of the info we need to put on the order.....However I just want to understand the steps we go through.....

first / we send them an order with all the info (part numbers, quantity, etc..)
second / they send us an invoice for the parts they have in stock
third / we pay the invoice
fourth / we wait...
fifth / we wait again...
sixth / the package is in our mailbox....

Does these seem the reality?

Thanks!

Baboune :wave:
Title: Re: Example of a DS spares order
Post by: Erik on February 20, 2012, 09:47:17
Hi!

I've never ordered parts from DS services... The pictures aren't available anymore, but I get the idea of the info we need to put on the order.....However I just want to understand the steps we go through.....

first / we send them an order with all the info (part numbers, quantity, etc..)
second / they send us an invoice for the parts they have in stock
third / we pay the invoice
fourth / we wait...
fifth / we wait again...
sixth / the package is in our mailbox....

Does these seem the reality?

Thanks!

Baboune :wave:


No.
1.You call to ask about the parts you're not so sure about if they're still in stock.
2.You fill out your order, partsnumbers, setnumbers, quantity needed.
3.You post your order.
4.About 6 a 7 workdays later you get a neat little-or large...-package in the mail.
5.You do a little "happy dance".
6.You pay the envoice.

At least that's how it works for me. ;)
Title: Re: Example of a DS spares order
Post by: playmofire on February 20, 2012, 09:48:39
The system appears to vary from country to country, in fact.
Title: Re: Example of a DS spares order
Post by: bootgypsy on February 20, 2012, 10:08:03
yes, anyone in the US who can enlighten me would be greatly appreciated. I emailed PM and was given a phone # to call. I did, and at the time only had 2 parts to check on, 1 was in stock and the other wasn't. They told me to call back in a few weeks. since then i have collected a rather large list of part #s I would like to order, but have been putting it off since i am not really sure if I should just call them back or what.

 ???
Title: Re: Example of a DS spares order
Post by: bonniebeth on February 20, 2012, 10:39:29
If you have a long list, it's probably best to start the process over with a new email. They won't want to process a long list of parts by phone.
Title: Re: Example of a DS spares order
Post by: bootgypsy on February 20, 2012, 10:50:30
If you have a long list, it's probably best to start the process over with a new email. They won't want to process a long list of parts by phone.


I am not sure who to email. do you have the address bb?
Title: Re: Example of a DS spares order
Post by: bonniebeth on February 20, 2012, 10:52:36
I believe you can just hit the "contact" button on playmobil.com and email the customer service department.
Title: Re: Example of a DS spares order
Post by: bootgypsy on February 22, 2012, 13:51:58
I believe you can just hit the "contact" button on playmobil.com and email the customer service department.

BB any idea how long i should expect it to take them to get back to me once i've emailed them?

cyndi
Title: Re: Example of a DS spares order
Post by: Tiermann on February 22, 2012, 14:57:51
It varies depending on time of year. I've had it be the next day and I've had it be a week. Right now my guess is a few days but there's really no telling
Title: Re: Example of a DS spares order
Post by: bootgypsy on February 22, 2012, 18:41:03
thanks!
Title: Re: Example of a DS spares order
Post by: bootgypsy on February 25, 2012, 18:43:24
ok, so i emailed DS either early this past week, or late the week before. I haven't heard anything from them....should i have? (USA)
Title: Re: Example of a DS spares order
Post by: bonniebeth on February 25, 2012, 18:53:43
I'd give it another few days. Sometimes you hear back the next day, sometimes it's a week or two.
Title: Re: Example of a DS spares order
Post by: bootgypsy on February 25, 2012, 19:05:38
I'd give it another few days. Sometimes you hear back the next day, sometimes it's a week or two.

ok, i just didn't know if i would get a generic "we got your email" email or not. I bought a set today that is 'broken' so i need to call them next week anyway. Or at least email them.

thanks!
Title: Re: Example of a DS spares order
Post by: Rasputin on November 03, 2012, 22:38:00
I was searching trough some old documents and came across this one. I am pretty sure it came form Geobra and not my own. Even though it may be old it give you the idea of what info they use and how it is structured, oh and why so many of us get jealous of Europe's DS...so many out of stocks in the US  :-\ 

PS: the prices are old

Sheet1               
               
   A               B                          C                    D                  E
1   Quantity    Part Number   Description       Price (each)
2   1   30-00-1042   rally truck driver klicky   Available   $2.00
3   3   30-22-8660   brown stick or 30-05-3650 orange   Available   $0.21
4   1   30-00-8850   brown sailer klicky   Available   $2.51
5   4   30-02-2070   kick stand   Out of stock   $0.26
6   4   30-02-8060   snake cobra   Available   $0.26
7   2   30-02-6730   wash bassin   Discontinued/Out of stock   $0.36
8   2   30-02-7020   engine   Out of stock   $0.21
9   2   30-02-9140   camper bed   Out of stock   $0.36
10   10   30-02-8470   1X2 castle floor - brown   Out of stock   $1.60
11   1   30-02-8490   tree trunk   Discontinued/Out of stock   $0.26
12   5   30-02-8500   X2 castle floor filler- dark brown   Available   $1.10
13               
14    4   30-66-1050   Stork   Available   $1.15
15   20   30-02-9150   caltwalk support   Discontinued/Out of stock   $0.40
16   4   30-03-6320   stabaliser for wheeled excavator   Discontinued/Out of stock   $0.21
17   20   30-04-1270   fish small - herring   Available   $0.10
18   1   30-04-3920   snow blade   Discontinued/Out of stock   $0.97
19   6   30-04-8090   purple small feather   Discontinued/Out of stock   $0.15
20   1   30-04-8250   moto headlight   Available   $0.21
21   2   30-05-3890   motor boat windshield   Available   $1.70
22   4   30-08-3880   snake rattler   Available   $0.26
23   4   30-66-1060   stork   Available   $1.10
24   2   30-05-8680   chair cussion   Discontinued/Out of stock   $0.26
25   2   30-09-1510   ring of fire   Discontinued/Out of stock   $0.41
26   1   30-06-9560   car seat   Discontinued/Out of stock   $0.53
27   10   30-07-0940   crate   Available   $0.56
28   2   30-07-0930   stork nest black   Available   $0.67
29   6   30-07-6150   caltwalk straight   Discontinued/Out of stock   $0.95
30   12   30-07-6210   brown clip on railing for castle   Discontinued/Out of stock   $0.45
31   2   30-25-6320   stork nest yellow   Available   $0.65
32   4   30-07-0920   stork nest support   Out of stock    $0.26
33   4   30-08-1010   railing for stairs   Discontinued/Out of stock   $0.87
34   6   30-08-2020   orange light   Discontinued/Out of stock   $0.26
35   2   30-08-3380   helmet   Discontinued/Out of stock   $0.26
36   2   30-25-6080   stork nest support   Out of stock    $0.15
37   2   30-08-5810   4 layer cake   Discontinued/Out of stock   $0.80
38   2   30-08-7320   locking hatch train car door   Out of stock    $0.25
39      ???   small bird nest       
40       ???   small bird eggs       
41    6   30-07-9860   wooden club   Discontinued/Out of stock   $0.21
42   4   30-08-0450   cloak w/hood black   Out of stock    $0.51
43   4   30-09-7860   head band yellow   Discontinued/Out of stock   $0.15
44   1   30-09-8380   indian travois frame   Discontinued/Out of stock   $1.08
45   1   30-09-8390   travois cover   Available   $0.77
46   4   30-08-0160   cloak w/hood brown   Out of stock    $0.51
47   4   30-20-0960    speed train door handle   Available   $0.15
48   2   30-20-1430   coupling- train   Out of stock    $0.21
49   4   30-20-2060   moto helmet visor   Available   $0.21
50   4   30-21-6740   cloak w/hood white   Discontinued/Out of stock   $0.67
51   2   30-20-4130   train cow catcher   Discontinued/Out of stock   $1.10
52   6   30-81-3280   old car tire   Discontinued/Out of stock   $0.51
53   4   30-06-2960   old car lamp   Discontinued/Out of stock   $0.15
54   10   30-20-7490   tree branch w/ connector   Available   $0.82
55   4   ???   white sack over shoulder      
56    6   ???   foot trap      
57    10   30-20-7020   gold knob for big ship   Available   $0.15
58   20   30-21-8450   samuri sword   Out of stock    $0.21
59   4   30-21-8870   ship flag pole   Out of stock    $0.35
60   10   30-24-8250   window frame blue    Out of stock    $0.26
61   10   30-62-5432   window shutter blue    Out of stock    $1.44
62   4   30-89-6492   lion banner    Available   $0.72
63   4   30-24-7900   chandelier black    Available   $0.50
64   4   30-89-6992   chain black    Available   $1.49
65   20   30-07-6930   small flame    Available   $0.15
66   7   30-22-5640   red strip system X   Discontinued/Out of stock   $0.51
67   5   30-21-9920   toy car chassis   Out of stock    $0.26
68   5   30-23-5560   washing machine body   Available   $0.55
69   5   ???   washing machine door      
70    2   30-23-5590   washing machine window   Available   $0.21
71   2   30-23-5600   washing machine drum   Available   $0.31
72   10   30-23-7340   rally car ditch ramps   Discontinued/Out of stock   $0.40
73   1   30-20-6850   pink castle curved railing    Available   $0.70
74   5   30-24-9790   house flower box   Out of stock    $0.35
75   2   30-60-3910   Train engine smoke stack    Discontinued/Out of stock   $0.75
76   1   30-20-7050   Tower toper pink castle   Discontinued/Out of stock   $0.46
77   1   30-20-7060   Tower toper pink castle   Discontinued/Out of stock   $0.87
78   4   30-20-6990   gold roof final   Available   $0.21
79   2   30-26-6130   flame   Available   $0.51
80   4   30-26-8630   apple   Available   $0.15
81   4   30-20-7230   curtain hook pink castle   Out of stock    $0.26
82   4   30-20-7020   gold knob   Available   $0.15
83   10   30-27-8300   dark grey mouse   Out of stock    $0.21
84   2   30-46-1710   toy sword-dark brown   Discontinued/Out of stock   $0.21
85   12   30-51-0020   flower -blue   Discontinued/Out of stock   $0.62
86   2   30-51-3520   dress makers dumby   Available   $0.65
87   4   30-60-0130   table   Discontinued/Out of stock   $1.05
88   2   30-61-2690   train engine accessories   Discontinued/Out of stock   $0.80
89   1   30-20-7240   chain anchor chandilier pink castle   Discontinued/Out of stock   $0.41
90   2   30-60-5150   fish lot -    Available   $0.70
91   1   30-61-3380   Chandilier pink castle    Discontinued/Out of stock   $0.87
92   2   30-60-7400   windmill ladder   Discontinued/Out of stock   $1.38
93   1   30-61-3390   Chandilier pink castle    Discontinued/Out of stock   $0.56
94   2   30-60-9540   moto engine   Discontinued/Out of stock   $1.28
95   2   30-60-9550   moto engine   Discontinued/Out of stock   $0.10
96   4   30-61-2370   guitar   Discontinued/Out of stock   $0.36
97               
98    1   30-89-0260   chain pink castle    Discontinued/Out of stock   $0.77
99   2   30-62-8032    toy sail boat sail   Available   $0.51
100   13   30-62-3760   lift arm   Out of stock   $1.45
101   1   30-62-6560   helmet   Available   $0.36
102   1 stop 9/4   30-62-8032   sail toy boat #1   Available   $0.51
103   4   30-63-3042   apple   Out of stock   $0.31
104   1   30-63-3530   van door   Out of stock   $0.46
105   2   30-63-4080   hallow stump   Out of stock   $0.72
106               
107    2   30-64-0320   toy doll Kachina   Discontinued/Out of stock   $0.46
108   2   30-66-3770   miners cart complete    Available   $5.25
109   6   30-66-5110   mountain goat   Discontinued/Out of stock   $2.90
110   2   30-66-7500   mummy   Discontinued/Out of stock   $3.50
111   1   30-20-7310   flower box pink castle    Discontinued/Out of stock   $0.41
112   $-?   30-00-1312   Klickie w/large leather collar    Available   $2.40
113   6   30-81-9390   chain   Out of stock   $0.82
114   2   30-82-4460   wheel for amphibious   Out of stock   $1.28
115   2   30-88-3650   travois strap   Discontinued/Out of stock   $0.31
116   1   30-20-0940   table top RCE train    Available   $0.26
117   4   30-20-0960   door handle RCE train   Available   $0.15
118   1   30-20-0880   Windshield RCE train   Out of stock   $4.62
119         basketball net      
120    3   30-22-8300   gold helmet   Discontinued/Out of stock   
121    2   ???   training dummy stand      
122    2   ???   training dummy internal part      
123    1   30-25-2040   tool cabinet door   Discontinued/Out of stock   $1.15
124   4   30-07-7330   small flag pole w/ knob on top   Available   $0.21
125   2   30-23-3070   cushions for camper trailer   Discontinued/Out of stock   $0.27
126   1   30-23-3080   roof for camping trailer   Out of stock   $1.05
127   1   30-61-5440   jack for camping trailer   Available   $0.50
128   6   30-60-5210   fishing boat parts   Out of stock   $0.92
129   10   30-60-5220   fishing boat parts   Out of stock   $1.54
130   4   30-60-5230   fishing boat parts   Out of stock   $0.72
131   10   30-04-1170   fishing boat pulley   Out of stock   $0.15
132   4   30-04-1180   front mast support   Out of stock   $0.36
133   4   30-04-1260   fishing boat float   Out of stock   $0.26
134   3   30-80-5040   fishing boat chain   Out of stock   $0.05
135   2   30-60-5190   fishing boat sail arm   Out of stock   $6.62
136   1/3/04            
137    4   30-45-0940   purple sail peg clips   Out of stock   $0.25
138   1   30-89-6910   red sail foremost   Available   $1.15
139   2   30-03-0440   gray sail snaps   Available   $0.15
140   2   30-61-2220   gray sail pulley   Out of stock   $0.45
141   1   30-60-1360   ships table & shelves    Available   $1.15
142   6   30-21-8870   ship flag pole brown   Out of stock   $0.35
143   1   30-03-7630   ship bowsprit dark brown   Available   $0.90
144   1   30-61-2210   purple sail holder masts   Available   $1.55
145   3-?   30-22-7910   cleats naval clipper 2   Out of stock   $0.15
146   3   30-23-5550   green wash tub   Out of stock   $0.36
147   6   30-26-6630   brown grey ax   Available   $0.85
148   1   30-02-4820   window frame   Available   $1.05
149   $-?   30-02-9180   stone stairs   Discontinued/Out of stock   $4.15
150   6   30-07-6900   castle window frame   Out of stock   $0.26
151   10   30-02-8720   castle bottle-glass window   Out of stock   $0.90
152   20   30-02-8680   castle window bars   Available   $1.10
153   6   30-64-4860   castle window yellow/green   Discontinued/Out of stock   $1.60
154   4   30-07-6190   castle banner holder   Discontinued/Out of stock   $0.26
155   3   30-60-3410   castle banner clips   Out of stock   $0.70
156   2   30-05-7600   fire base ash    Out of stock   $0.21
157   2   30-09-8280   cactus top   Available   $0.56
158   2   30-09-8290   cactus bottom   Available   $0.92
159   1   30-22-8870   viking boat figurehead   Discontinued/Out of stock   $0.25
160   3   30-22-9830   sail boat line tentioner    Available   $0.21
161   5   30-88-1532   hazard stickers   Available   $0.25
162   11   30-26-4490   yellow rail for ramp   Available   $0.21
163   4   30-20-9250   moto engine bars   Discontinued/Out of stock   $0.31
164   5   30-09-4430   moto kick stand   Out of stock   $0.21
165   3   30-51-1000   chicken legs   Out of stock   $0.51
166   1   30-82-2090   wheel barrow wheel   Available   $0.41
167   2   30-07-0550   kids tractor seat   Available   $0.25
168   1   30-08-8410   kids tractor dump   Out of stock   $0.41
169   1   30-03-6860   acasia tree trunk   Available   $0.46
170   12   30-07-5310   truck lights   Out of stock   $0.41
171   1   30-24-5390   side door rally truck   Out of stock   $0.45
172   1   30-21-6660   roof rally truck   Available   $0.80
173   1   30-24-5340   roof rack rally truck   Out of stock   $1.85
174   2   30-24-5450   window rally truck   Discontinued/Out of stock   $0.21
175   2   30-24-5440   strap rally truck   Discontinued/Out of stock   $0.31
176   1   30-82-4750   door bar rally truck   Available   $1.33
177   1   30-82-4750   axle rally truck   Available   $1.33
178   3   30-82-2500   tire rally truck   Out of stock   $1.18
179   2   30-24-5350   front frame bars rally truck   Available   $0.87
180   3   30-24-5400   rim rally truck   Available   $0.41
181   1   30-04-8580   engine rally truck   Available   $0.65
182   4   30-07-5210   winch hub   Out of stock   $0.36
183   4   30-07-5250   winch spool   Out of stock   $0.26
184   4   30-07-5240   winch pin   Available   $0.21
185   4   30-07-5230   winch friction   Available   $0.15
186   4   30-89-8170   winch line w/hook    Available   $0.82
187   12   30-26-7550   Truss metal half arch   Discontinued/Out of stock   $0.90
188               
189    6   30-22-3970   antenna short green   Out of stock   $0.21
190   6   30-21-3460   antenna long yellow   Out of stock   $0.21
191   1   30-60-6670   sphere radar for snow base    Out of stock   $0.77
192   1   30-21-3930   Fire truck toolbox flap   Discontinued/Out of stock   $0.60
193   1   30-83-0310   baby dinosaur for egg   Available   $1.15
194   1   30-62-3232   dinosaur egg top   Available   $1.55
195   1   30-45-2190   dinosaur egg bottom   Available   $0.45
196   1   30-51-2580   tools small blue    Discontinued/Out of stock   $0.26
197   4   30-05-2260   Branding iorn   Discontinued/Out of stock   $0.21
198   10   30-09-6420   crab green   Discontinued/Out of stock   $0.35
199   10   30-09-5530   crab grey   Available   $0.15
Title: Re: Example of a DS spares order
Post by: Rasputin on November 03, 2012, 22:40:15
Hmm, I got this message I have never seen

 The following error or errors occurred while posting this message:
The message exceeds the maximum allowed length (20000 characters).


But anyways here is the other part that did not fit  ;)

200   10   30-09-6410   lobster   Out of stock   $0.45
201   3   30-09-5820   starfish red   Out of stock   $0.26
202   3   30-20-4490   starfish light orange   Available   $0.21
203   3   30-09-5550   starfish orange   Available   $0.21
204   10   30-51-3380   sea shells white   Out of stock   $0.30
205   4   30-60-5150   fish sprue 4 kinds   Available   $0.70
206   4   30-02-9750   sea horse   Out of stock   $0.21
207   2   30-05-7600   fire ash base   Out of stock   $0.21
208   1   30-05-7710   fire for ash base    Discontinued/Out of stock   $0.26
209   1   30-06-3440   spit   Discontinued/Out of stock   $0.36
210   2   30-65-0632   pig male   Available   $1.45
211   1   30-08-0390   oak tree is yes add 30-08-0400 base   Discontinued/Out of stock   $5.23
212   6   30-25-7310   turnip red   Out of stock   $0.15
213   6   30-26-5450   turnip orange   Out of stock   $0.15
214   6   30-25-7320   turnip cream   Out of stock   $0.15
215   9   30-25-7340   turnip top light green   Out of stock   $0.15
216   9   30-25-7330   turnip top green   Available   $0.15
217   1   30-89-5452   bread light brown   Available   $0.15
218   1   30-88-0102   bread tan   Available   $0.15
219   1   30-89-5422   bread brown   Available   $0.15
220   1   30-89-5442   bread rolls   Available   $0.15
221   1   30-89-5382   bread baguette   Available   $0.15
222   1   30-89-5412   bread dark brown   Available   $0.15
223   1   30-89-5392   croissants   Available   $0.15
224   1   30-89-5552   cheese   Available   $0.21
225   2   30-25-0080   eggs white   Available   $0.15
226   2   30-25-1020   eggs light brown   Available   $0.15
227   1   30-09-8240   teepee shield holder   Out of stock   $0.27
228   1   30-06-8070   teepee flap clip & pin & rear poles    Available   $0.21
229   1   30-61-1460   teepee poles   Available   $1.45
230   3   30-20-9610   jungle man head band   Available   $0.15
231   3   30-61-3550   yellow jungle man foot dress    Out of stock   $0.26
232   6   30-62-9740   jungle man shield   Out of stock   $0.41
233   4   30-20-9590   yellow long spear   Out of stock   $0.21
234   4   30-80-0400   canteen strap   Discontinued/Out of stock   $0.26
235   3   30-82-3450   jeep wheel   Available   $0.87
236   4   30-20-6100   red jem large   Available   $0.26
237   1   30-07-9690   tree branch oak   Available   $0.85
238   1   30-25-2330   tree branch oak   Out of stock   $0.72
239   1   30-07-3540   oak tree hallow if yes add 4+4 branch   Out of stock   $8.93
240   6   30-07-1720   basket for bee hive   Available   $0.50
241   6   30-60-9820   basdket lid for bee hive    Available   $0.45
242   1   30-67-1670   large counter weight for ship   Available   $12.31
243   1   30-80-2290   metal hook w/pulley   Available   $0.60
244   1   30-66-7500   jungle scarecrow   Available   $3.50
245   2-Jan            
246    1   30-66-4270   farm scarecrow   Discontinued/Out of stock   $3.50
247   1   30-67-3810   blue bust w/chainmail hair   Out of stock   $8.65
248   2   30-09-6910   market shelf L shaped    Discontinued/Out of stock   $1.28
249   1   30-21-9210   palm trunk   Out of stock   $0.65
250   6   30-21-9200   short palm trunk   Available   $0.21
251   4   30-08-9610   log stilts   Out of stock   $0.21
252   10   30-64-0372   riot shield   Available   $0.40
253   10      buck saw      
254    1   30-08-7780   crow wings   Discontinued/Out of stock   $0.36
255   4   30-89-3942   stickers   Available   $0.41
256   4   30-22-8660   stickers   Available   $0.21
257   5   30-23-8420   light green small plant   Available   $0.15
258   5   30-25-0760   dark green small plant   Discontinued/Out of stock   $0.15
259   2   30-25-2270   garden bed dirt   Available   $1.20
260   2   30-25-2340   garden bed ( add dirt )   Available   $1.59
261   2   30-09-6730   scale tray   Available   $0.21
262   1   30-09-6750   scale tray w/hook    Discontinued/Out of stock   $0.26
263   2   30-61-1650   scale weights   Out of stock   $0.26
264   1   30-23-5470   animal pen roof red   Out of stock   $0.31
265   1   30-23-5490   animal pen fence   Available   $0.20
266   1   30-24-7540   red horse reigns   Available   $0.26
267   5   30-22-2050   gray bridle   Out of stock   $0.30
268   5   30-22-2060   gray reigns   Available   $0.80
269   2   30-27-7020   dolphin crane support   Available   $0.82
270   2   30-45-6180   dolphin crane arm   Discontinued/Out of stock   $0.55
271   2   30-45-6170   dolphin crane base   Available   $0.51
272   27-Jul            
273    2   30-22-6410   dolphin crane spool   Available   $0.32
274   2   30-22-6420   dolphin crane crank   Available   $0.27
275   6   30-65-3052   red ball w/hole   Available   $1.15
276   6   30-27-3920   pin for ball   Available   $0.15
277               
278                
279                
280    3   30-07-8460   gold helmet   Out of stock   $0.26
281   3   30-63-6220   side door RCE train   Discontinued/Out of stock   $1.95
282   3   30-07-8540   gold helmet goose   Discontinued/Out of stock   $0.21
283   3   30-07-8520   blue helmet fether   Available   $0.25
284   4   30-89-4540   strap for wineskin   Available   $0.26
285   1   30-02-4830   white window   Out of stock   $0.90
286   2   30-02-4910   white door   Available   $0.36
287   4   30-22-3350   bridle w/blinders   Available   $0.26
288   3   30-05-2190   fence post   Out of stock   $0.41
289   1   30-05-2200   sign post   Discontinued/Out of stock   $0.77
290   4   30-07-1410   cannon wheels   Available   $0.51
291   1   30-66-6090   cannon barrel   Out of stock   $1.28
292   1   30-61-2310   cannon shell tray & handle    Available   $1.25
293   6   30-03-1370   cannon shell   Discontinued/Out of stock   $0.15
294   2   30-03-1360   cannon rammer   Out of stock   $0.21
295   2   30-04-0330   pin   Available   $0.21
296   2   30-08-3440   wagon wheel   Discontinued/Out of stock   $0.51
297   1   30-08-3510   wagon axle   Discontinued/Out of stock   $0.62
298   10   30-26-7440   red fence    Out of stock   $0.50
299   14   30-26-7450   red fence post   Out of stock   $0.26
300   2   30-29-6690   Boat rack for truck   Out of stock   $0.30
301   10   30-07-3830   rifle w/hooks for straps   Available   $0.21
302   10   30-07-3849   strap for binoculars   Available   $0.15
303   30   30-03-7380   Train cargo post   Out of stock   $0.15
304   10   30-03-7390   Train cargo stop   Discontinued/Out of stock   $0.31
305   5   30-03-7570   train red buffer bumper   Discontinued/Out of stock   $0.15
306   1/3/04            
307    2   30-05-2080   train cab roof   Available   $1.69
308   3   30-05-3590   caboose small roof grey   Discontinued/Out of stock   $1.38
309   2   30-60-6630   caboose roof cat walk   Discontinued/Out of stock   $1.23
310   2   30-04-7790   Caboose matress   Discontinued/Out of stock   $0.45
311   2   30-60-6960   caboose stove & pot   Discontinued/Out of stock   $1.03
312   2   30-02-2840   umbrella handle black    Out of stock   $0.15
313   1   30-20-0830   Side compartment door RCE train   Out of stock   $0.27
314   1   30-20-0680   controller battery cover RCE train   Out of stock   $0.31
315   2   30-61-2750   over head pick up RCE train    Out of stock   $0.90
316   1   30-20-0950   red handle RCE train    Out of stock   $0.35
317   1   30-20-0890   back window RCE train     Available   $5.44
318   2   30-24-8330   falcon hood blue   Discontinued/Out of stock   $0.35
319   2   30-27-4420   falcon hood red    Available   $0.25
320   4   30-07-9980   falcon hood pink   Out of stock   $0.21
321   10   30-07-9990   falcon glove crème   Discontinued/Out of stock   $0.21
322   1   30-07-4260   Rabit hutch roof black    Discontinued/Out of stock   $0.75
323   2   30-07-4270   rabit huch door grey   Discontinued/Out of stock   $0.40
324   2   30-24-9050   wall sconce for lamp in old bathroom   Available   $0.21
325   4   30-25-8470   Staff with shield    Available   $0.26
326   2   30-20-5090   staff with carved top   Available   $0.26
327   4   30-20-5110   frill for hat pink   Out of stock   $0.15
328   4   ???   stick long bent end    Available   
329    10   30-20-9390   frill for hat gold    Out of stock   $0.21
330   6   30-04-6480   frill for hat green    Out of stock   $0.15
331   4   30-04-3320   frill for hat purple    Discontinued/Out of stock   $0.15
332   4   30-07-7120   frill for hat gold    Discontinued/Out of stock   $0.20
333   2   30-03-9380   stand for light pole yellow   Available   $0.30
334   2   30-03-9440   light pole yellow   Out of stock   $0.26
335   4   30-03-4460   table vice black    Available   $0.26
336   1   30-60-5770   air pressure test   Discontinued/Out of stock   $0.60
337   1   30-03-4550   air pressure hose   Available   $0.80
338   6   30-04-3960   wheel small for bed    Available   $0.15
339   1   ???   Race car mirrors red       
340    6   ???   race car mirrors black      
341    2   ???   race car tail fin      
342    2   ???   race car large wheel + rims      
343    2   ???   race car small wheel + rims      
344    4   30-04-4450   signal light orange   Available   $0.21
345   10   30-81-6420   fire extinguisher hose   Available   $0.10
346   2   30-09-9830   clear blue fire truck light bar   Out of stock   $0.62
347   1   30-09-9840   fire truck light bar support   Available   $0.35
348   1   30-09-9750   fire truck ladder   Available   $0.31
349   1   30-45-0270   fire truck left rear door    Available   $0.46
350   6   30-09-9020   fire hose coupling   Out of stock   $0.15
351   8   30-09-9130   fire hydrant plug   Out of stock   $0.15
352   1   30-61-5230   paddles and locks   Available   $0.35
353   1   30-22-8880   viking boat seat   Out of stock   $0.30
354   4   30-22-8870   viking boat nordic horse figurehead   Discontinued/Out of stock   $0.25
355   1   30-22-2700   pier hoist arm    Discontinued/Out of stock   $0.70
356   6   30-09-5350   prison bench chain hook    Available   $0.15
357   1   30-81-5420   blue white striped sail   Discontinued/Out of stock   $0.05
358   1   30-60-9350   ship masts orange    Available   $1.55
359   1   30-06-5950   ship flag pole   Available   $0.45
360   1   30-60-9340   ship mast rope clip   Discontinued/Out of stock   $0.60
361   1   30-60-1410   anchor pulley block   Available   $0.85
362   6   30-80-2280   anchor   Out of stock   $0.46
363   1   30-60-2250   anchor pulley block   Available   $0.26
364   1   30-45-0550   anchor pulley    Available   $0.75
365   6   30-51-0410   rope cleat yellow   Out of stock   $0.36
366   2   30-03-0520   ship flag pole   Available   $0.60
367   2   30-61-2230   ship mast rope clip   Out of stock   $0.60
368   1   30-03-0420   side rigging yellow   Out of stock   $0.67
369   1   30-61-2210   ship masts blue   Available   $1.55
370   1   30-88-5690   ship sail dark grey   Discontinued/Out of stock   $2.77
371   1   30-03-0600   cannon wheels   Available   $0.26
372   1   30-03-2750   shelf drawer   Available   $0.60
373   1   30-82-3960   cart wheels   Available   $1.25
374   1   30-61-2330   small helichopter blade pin   Available   $0.50
375   2   30-82-4160   airplane large wheel   Out of stock   $0.65
376   1   30-09-5350   chain hook   Available   $0.15
377   6   30-09-7060   samlll cactus   Available   $0.21
378   1   30-21-9680   chain hook   Discontinued/Out of stock   $0.20
379               
Title: Re: Example of a DS spares order
Post by: Rasputin on November 03, 2012, 22:43:01
those " ???" actually are three question marks on the document, the message system sees it as a smiley

but it would have been better this way  ;D
Title: Re: Example of a DS spares order
Post by: basilsdad on November 04, 2012, 03:44:30
 :o That is quite an order.