PlaymoFriends

Getting Started => Technical Support/Testing => Topic started by: Indianna on December 10, 2014, 06:47:44

Title: Problem with sending emails from Playmofriends
Post by: Indianna on December 10, 2014, 06:47:44
I posted first in this older topic, but then I thought it might be worth starting a new topic to call attention to the issue.  :)
Topic: Not getting emails from Playmofriends (http://www.playmofriends.com/forum/index.php?topic=13713.0)

It looks as those this is still (again?) a problem.  I recently discovered that an email I sent to a member via Playmofriends some weeks ago never arrived and a couple of test emails today also did not arrive (including one that I tried to email to myself from Playmofriends.)  Also, I noticed that it is not possible to see other people's email addresses though I think that was possible in the past - it would seem that if people are willing to receive emails (as may be designated through one's profile page) they wouldn't mind having other folks see their email address?   ???
Title: Re: Problem with sending emails from Playmofriends
Post by: Rasputin on December 12, 2014, 13:07:58
If I sent emails I would know if it is working for me. Shall I try to send you something? I need to find the email link, I am fully tech-tarded
Title: Re: Problem with sending emails from Playmofriends
Post by: Indianna on December 13, 2014, 07:26:21
Hi Rasputin!
Thanks for the offer - I already know that it has been a problem because of a situation a few weeks ago and then a test when I tried to send an email to myself which never showed up.  More testing is always good, though!  If you go to my profile page (just click on my name in my member info next to this post) and then click on the little envelope that appears on the left side of my profile page and then send a test email.  Let me know when you do it and I will be watching for it.  Thanks!   :xmascheer:
Title: Re: Problem with sending emails from Playmofriends
Post by: Pynedor on December 13, 2014, 07:30:14
I wish I could help you on this, but I'd say that Sylvia might be the only one who can. If e-mails are just not being sent at all, there might be some problem with how the e-mail backend is set up. I'm not sure how it is organized for this site though.
Title: Re: Problem with sending emails from Playmofriends
Post by: Indianna on December 13, 2014, 09:11:25
Thanks Pynedor!  I think you are right - Sylvia probably has to deal with this.  It's easy to get around the problem by not using the email function here at PF but, if people do use it, they may think that others are ignoring their emails. 
Title: Re: Problem with sending emails from Playmofriends
Post by: Rasputin on December 14, 2014, 08:05:31
Test sent
Title: Re: Problem with sending emails from Playmofriends
Post by: Indianna on December 14, 2014, 09:08:00
Thanks Rasputin - nothing yet but I will check again tomorrow.  Thanks!   :sparkle:
Title: Re: Problem with sending emails from Playmofriends
Post by: Indianna on December 17, 2014, 07:45:50
Still no email from Rasputin (or the one I sent to myself) though here is a mystery -  tonguello sent me a test email which did arrive, though it went to my spam folder.   ???
Title: Re: Problem with sending emails from Playmofriends
Post by: Indianna on January 28, 2015, 10:22:53
Sylvia - Any news on this problem?   ???
Title: Re: Problem with sending emails from Playmofriends
Post by: Indianna on February 11, 2015, 09:38:01
It's been a couple of months now since I first asked about this problem (and it seems to have been a problem since early last year) - is there any news?  Just wondering . . . .
Title: Re: Problem with sending emails from Playmofriends
Post by: Sylvia on February 11, 2015, 11:33:35
I got the hosts to check it and their response was that there were no detectable problems with how the server was delivering mail from the website.  ???

In order to work out why it sometimes happens, we'd really need to know which email recipients are not getting the messages from the forum.

I'm wondering if it is specific to certain email providers, e.g. hotmail, gmail, etc. If so, it could be that they have blacklisted us or they have an anti-spam filter which is blocking the messages.
Title: Re: Problem with sending emails from Playmofriends
Post by: Sylvia on February 11, 2015, 12:19:17
----- Original Message -----

From: "DreamHost Customer Support Team" <support@dreamhost.com>
Sent: Tuesday, January 13, 2015 6:50 PM
Subject: Re: Problems sending emails via forum system


> Hello Sylvia,
>
> Thanks for contacting DreamHost support. I checked your Maildir on the
> webserver, and found no bounces. As such, I am assuming you are using
> SMTP to send. We will be happy to help you investigate this, but need
> some more information to proceed. Most importantly, we need data for any
> examples of a message being sent to us here and it not being received.
> Please provide us with the to and from addresses of any unreceived
> messages, along with when they were sent, and then we will be able to
> check our logs and get to the bottom of this. Mind you, our logs are only
> saved for five days, at which time they are auto-rotated and trashed, so
> we will only be able to investigate the last five days.
>
> Let us know if you have any further concerns,
> Rob
Title: Re: Problem with sending emails from Playmofriends
Post by: Indianna on February 12, 2015, 07:06:10
Hi Sylvia!
Thanks for the update and also for looking into this problem!  I will send you the specific information about 2 emails I know of that were generated from here that I did not receive (I did check my spam folder) as well as 1 or 2 that I sent which were also not received.  I can't tell you what the other members' email addresses were, though, as we members cannot see each other's email addresses as listed in our PF member profiles.

This doesn't seem like a critical issue, but it could be a frustrating one if people are sending or expecting emails and sometimes they don't go through. 
Title: Re: Problem with sending emails from Playmofriends
Post by: Sylvia on February 12, 2015, 09:28:54
I've done some testing this afternoon and sent my findings to the Dreamhost support team. Some email messages I sent were unsuccessful and others worked immediately. I've asked them to check their logs in case this can shed some light on the cause and provide a possible solution, I hope. :crossed:
Title: Re: Problem with sending emails from Playmofriends
Post by: Sylvia on February 18, 2015, 01:43:37
Some new info I received:

Quote
I looked at the issue and found out that your script is using the person
who is contacting you as the sender:

To: daniela.schabenstiel@gmx.net
Subject: Luther sale
X-PHP-Originating-Script: 9972612:Subs-Post.php
From: "cmescn@gmail.com" <noreply@myserver.com>


If anyone is using your script using any popular email providers like
Gmail, Hotmail, Earthlink, Yahoo, AOL, etc, the email will not be sent.
You can view more information about our Outgoing SPAM prevention policy
here: http://dhurl.org/20b

You will need to edit your contact form and use a DreamHost hosted email
as the sender.


I'm not sure if I can fix this as I think it means finding the PHP files which make the email system work and changing some of the code.
Title: Re: Problem with sending emails from Playmofriends
Post by: tahra on February 18, 2015, 02:04:41
I could TRY to help..... Though my experience with php was a short and unhappy one... Logic must be the same...
Title: Re: Problem with sending emails from Playmofriends
Post by: Sylvia on February 18, 2015, 02:30:26
I could TRY to help..... Though my experience with php was a short and unhappy one... Logic must be the same...

Thanks!
Not sure I want to mess with it either. ;)
Title: Re: Problem with sending emails from Playmofriends
Post by: tahra on February 18, 2015, 02:34:49
If you know which page, copy the code and email it - if you want to... You can make a copy of the page and we'll give it a go.

I think we need to put the "from" email from the pf hosted email, and the "reply to" email to the sender's email. It doesn't SEEM like rocket science.... though sometimes it proves harder than what it seems, right?
Title: Re: Problem with sending emails from Playmofriends
Post by: Pynedor on February 18, 2015, 05:48:24
From where did the code originate? I assume that it was just part of some package that you purchased? :)
Title: Re: Problem with sending emails from Playmofriends
Post by: Sylvia on February 18, 2015, 07:20:45
If you know which page, copy the code and email it - if you want to... You can make a copy of the page and we'll give it a go.

I'll have to see if I can locate the file. Shouldn't be too hard. :)

From where did the code originate? I assume that it was just part of some package that you purchased? :)

The code is all part of the SMF package. I just install it to the webspace and update it whenever they say it's necessary. Very simple procedure. And it's 100% free. :)

http://www.simplemachines.org/

Title: Re: Problem with sending emails from Playmofriends
Post by: Macruran on March 22, 2015, 11:13:21
I am not getting email alerts from PF now. I've checked that I am subscribed to the threads but I am not alerted when new replies are posted. :(

Not a huge crisis though!
Title: Re: Problem with sending emails from Playmofriends
Post by: Macruran on March 23, 2015, 05:51:32
Well I got an alert again. So it seems that posting in this thread restarts them.
Title: Re: Problem with sending emails from Playmofriends
Post by: Macruran on March 29, 2015, 10:55:08
Okay now they are not coming again.