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General => Direct Service/Parts Queries => Topic started by: leefert on October 31, 2017, 18:53:49

Title: US Parts Department closing for the Holidays
Post by: leefert on October 31, 2017, 18:53:49
The parts department will be closing to focus on full product sales from November 20- January 2.


I was rather pleased with my most recent interaction with them.  They actually gladly helped find a substitute part to one that I had selected which was discontinued.  They also had all of the items I selected in stock (2 of the items are normally out of stock) and when I called to finalize the placing of my order, the lady who took care of me thought that the project that I was buying parts for was a neat idea.  I was kind of shocked.  Now to impatiently wait for my parts to arrive  ;D
Title: Re: US Parts Department closing for the Holidays
Post by: Robbie on November 05, 2017, 01:15:35
That's good to know. I found a used Suburban House (4279) with an expansion floor that I was hoping to complete and put on eBay before Christmas. I need to get busy!  8}
Title: Re: US Parts Department closing for the Holidays
Post by: leefert on November 05, 2017, 06:28:56
Yeah. It was helpful to know. Now I have to put another order together quickly since I’m replaced mg missing pieces on one of my nephew’s trucks... and they didn’t tell me the tail gate was gone.
Title: Re: US Parts Department closing for the Holidays
Post by: Robbie on November 14, 2017, 13:19:59
I sent an email with my list of needed parts on Friday and received my invoice yesterday! I've never had such a fast turnaround with the parts department and I'm very pleased....even though the most vital parts I needed aren't available.