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General => Report & Review => Topic started by: jsllee on September 07, 2017, 16:56:29

Title: Playmobil 5393
Post by: jsllee on September 07, 2017, 16:56:29
Hi everyone, I just bought 2boxes of the 5393; and realised that the top shoulder decor is painted instead of detailed.
Could I ask - for those of you who had previoously purchased 5393; was it detailed or was it just painted over?

What I meant was - the epaulet arm. instead of nice bulging details at the top of the shoulders; mine was just simply painted over.

I had written to Playmobil; and am still pending their reply.
Thank you very much.

Regards
Lee
Title: Re: Playmobil 5393
Post by: GrahamB on September 07, 2017, 17:29:45
Hi jsllee. It would be helpful to know to which of the three figures you are referring- all of them perhaps? And if you can post photos of the figures you have, that would be helpful to compare with playmoDB's photos here (http://playmodb.org/cgi-bin/showinv.pl?setnum=5393).
Title: Re: Playmobil 5393
Post by: tahra on September 07, 2017, 17:46:11
Apparently that was common when the first roman sets came out.. Did you buy that MIB?

Title: Re: Playmobil 5393
Post by: playmofire on September 07, 2017, 18:21:29
Apparently that was common when the first roman sets came out.. Did you buy that MIB?

I thought that issue had come up before.
Title: Re: Playmobil 5393
Post by: Pynedor on September 08, 2017, 00:51:51
I have this set, and all six figures have the normal, moulded arms. The shoulders are not painted but rather are moulded from two colours each (red and brown or red and silver).

Also, please note that I moved this topic to the Report & Review board. :)
Title: Re: Playmobil 5393
Post by: jsllee on September 10, 2017, 09:13:37
Hi everyone, thanks for the reply..it actually affects all 3 types of soldiers.
And yes I bought it MIB and when I opened it up from the box, that's what I got.

Sorry but was just wondering if it had happen before and it's common, what was the resolution?

Just FYI I went back to the shop and since I am a regular there; the counter staff actually went to check the demo set presumably sent from Playmobil Germany and it was detailed; all 6 of them. She then proceed to open up 3 more boxes and the verdict is:
1. First box was found all 6 having painted arm
2. Second box was found with 5 figures with painted arm, except the Legionnaire
3. Third box was found with 5 figures with painted arm, except the Centurian.

Clearly this is a mistake during production and packing I would think.
I am still waiting for new from Playmobil...so far no news.
I may follow up with a chaser this coming week. thanks everyone.
Title: Re: Playmobil 5393
Post by: Klickteryx on September 10, 2017, 23:38:54
Given that the arms aren't painted but are moulded using three different colours, what do these painted arms look like? If the straps (pteruges) are painted then it isn't a mistake, they would have had to set up a machine especially to do that as no current paint job has that effect. Maybe they're trying to cut corners by painting instead of using a three part injection mould and hoping no one will notice?
Title: Re: Playmobil 5393
Post by: playmofire on September 11, 2017, 00:51:32
Or maybe there was a problem with the moulding equipment and so Playmobil printed (not painted) the parts instead until the moulding equipment could be repaired.
Title: Re: Playmobil 5393
Post by: Macruran on September 11, 2017, 03:00:30
Yeah late in the first Roman theme this happened, I have a few figures with the painted pteruges and they look ridiculous. A lot of people complained at the time and I think there were returns and so on. It's not a mistake so much as just a decision probably based on cost or sourcing or that mold was in use that day and they didn't think it's a big deal. If I was you I'd contact customer service and get them all replaced.

I'll try to dig them out and take a pic tomorrow.
Title: Re: Playmobil 5393
Post by: Hadoque on September 11, 2017, 21:26:34
Yeah late in the first Roman theme this happened ... A lot of people complained at the time and I think there were returns and so on.

Correct. And since then, personally I´ve never seen it or heard about it again.
I also never heard anyone mentioning the issue resurfaced with the new sets, until this reporting. Very strange...
Title: Re: Playmobil 5393
Post by: jsllee on September 13, 2017, 06:43:06
HI everyone, just an update. This afternoon, I received an email from Playmobil asking for receipt and a picture of the arm.
So lets see....meanwhile, here is what I had gotten. Thanks.
Title: Re: Playmobil 5393
Post by: Macruran on September 14, 2017, 03:35:01
Shameful!
Title: Re: Playmobil 5393
Post by: jsllee on September 19, 2017, 04:46:11
I cant believe it! Following is the reply from Playmobil:

Dear Mr Soon,

Thank you for your reply.

Regarding the printed arms of the soldiers in item 5393, we would like to explain the following:

Due to logistic reasons a technical change in the production of the arms of the Roman figures had been necessary. Thus, some of the Roman items are equipped with figures that have got either injected top parts or printed ones. Unfortunately, arms of figures can not be ordered separately.

Since these different arms do not imply a change in the function of the figure and since the play value remains the same, we do hope that you can accept your Roman figures the way they are and have a lot of fun with your Playmobil item.

We count on your understanding that the difference in arms does not represent a defect of the figure.

With kind regards,


Jutta U.Steiner
 
geobra Brandstätter Stiftung & Co. KG
CRM-Export

Address:
geobra Brandstätter Stiftung & Co. KG
Industriestr. 5
90599 Dietenhofen
Phone: 0049-(0)911-9666-1157
Fax: 0049-(0)911-9666-1303
e-mail: crm_export@playmobil.de
Title: Re: Playmobil 5393
Post by: jsllee on September 19, 2017, 04:47:00
I just cant believe it ! Such is the respose and reply from Playmobil!!!
Title: Re: Playmobil 5393
Post by: StJohn on September 19, 2017, 05:14:48
Since these different arms do not imply a change in the function of the figure and since the play value remains the same, we do hope that you can accept your Roman figures the way they are and have a lot of fun with your Playmobil item.

That is the classic Geobra line, "mindert den Spielwert nicht". It is annoying, but I hope you are able to live with the idea that loving Playmobil necessarily means accepting the awkward attitudes of the company. For me it is part of the fun.

Where are you based, jsllee, and in what language came this answer? Original English, or did you translate? I love to see the original for my Geobra phrasebook collection.

Best wishes
StJohn 
Title: Re: Playmobil 5393
Post by: tahra on September 19, 2017, 07:37:51
Apparently, that is a change - klickys were replaced before.

There was also an issue with one of the cop sets, remember? Some brought plain tshirt sleeves instead of rolled up sleeves.. Someone here got the klickys with the proper sleeves sent to him..

I only noticed mine after it was pointed out to me, and since I found them better and had plenty of rolled sleeves anyways (pop!) I never complained.


Oh, and are the printed roman arms "female"? As in "bent", with that silly left/right distinction? I think the ones I got (in lots) were.
Title: Re: Playmobil 5393
Post by: leefert on September 19, 2017, 13:20:45
They can send Just arms, I had to get them to do so when I received a Roman with a screwed up arm
Title: Re: Playmobil 5393
Post by: tahra on September 19, 2017, 13:39:05
Sending just arms I never heard of.. and that would imply the "customer" could pop the klicky to correct the problem.

They sent the whole klicky when he had a wrong arm..

And I believe it was the same with the romans way back then (not to me!)
Title: Re: Playmobil 5393
Post by: Klickteryx on September 20, 2017, 02:54:09
As suspected, they're cutting corners.
Same play value? Well technically you get the same value using a farmer holding a broom and a bucket on his head. Does that mean a child should be happy to receive such a thing instead of a knight?
It's false advertising. If I buy something because it looks a certain way, then I expect it to be that when I open it as that is what I've paid for - not some near enough is good enough item.
Title: Re: Playmobil 5393
Post by: playmofire on September 20, 2017, 06:58:58
As suspected, they're cutting corners.
Same play value? Well technically you get the same value using a farmer holding a broom and a bucket on his head. Does that mean a child should be happy to receive such a thing instead of a knight?
It's false advertising. If I buy something because it looks a certain way, then I expect it to be that when I open it as that is what I've paid for - not some near enough is good enough item.

Except that on the box or in the advertising it often says, "Contents in box may differ from those illustrated".
Title: Re: Playmobil 5393
Post by: Klickteryx on September 20, 2017, 09:07:43
Except that on the box or in the advertising it often says, "Contents in box may differ from those illustrated".
I know it used to, I have a number of recent boxes which don't have that proviso.